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Frequently Asked Questions
SpaFinder Gift Certificate and Cards
- Where can I use a SpaFinder Gift Certificate/Card?
- How do I redeem a SpaFinder Gift Certificate/Card?
- Do SpaFinder Gift Certificates/Cards expire or lose value over time?
- Can SpaFinder Gift Certificates/Cards be used more than once?
- Can I redeem my SpaFinder Certificate/Card at a spa that is not listed on SpaFinder.com?
- What is the spa that I found on SpaFinder.com would not accept my SpaFinder Gift Certificate?
- How can I re-issue my SpaFinder Gift Certificate?
- Can I still use a SpaFinder Gift Certificate with an expiration date that has passed?
- I was given a SpaFinder Gift Certificate, but it has another person's name on it. Am I still able to use it?
Purchasing a SpaFinder Gift Certificate Online
- Can I place an online order using multiple credit cards?
- Why does my SpaFinder Instant Gift Certificate status say "pending approval"?
- If I purchased a SpaFinder Gift Certificate that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
- I attempted to place an order online but my order was rejected. What should I do?
- Can refunds be issued for SpaFinder Gift Certificates/Cards?
- How can I track a SpaFinder Gift Certificate after purchase?
- Can I change the personal message that I wrote on a SpaFinder Instant Gift Certificate that has already been purchased?
- Can I change my order from a classic SpaFinder Gift Certificate to a SpaFinder Instant Gift Certificate after I have made my purchase?
Printing or Emailing a SpaFinder Instant Gift Certificate
- How can I confirm the email address of the gift recipient where my SpaFinder Instant Gift Certificate was delivered or re-send to a different email?
- I sent a SpaFinder Instant Gift Certificate to the wrong email address. Can this be corrected?
- How do I print a SpaFinder Instant Gift Certificate?
- How can a gift recipient print a SpaFinder Instant Gift Certificate that was emailed to him/her?
- If I lost my SpaFinder Instant Gift Certificate before gifting it, can the certificate be printed again?
Promotions
- Will promotional codes work with the printable or email options?
- My promotional code was not applied to the total charges in my order. Can my discount be applied?
- Can I use my SpaFinder Gift Certificate/Card at a spa for a special promotion or deal advertised through the spa?
- Can promotional codes be combined?
Customer Service/Contacting SpaFinder
- How do I contact SpaFinder customer service?
- Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?
- Can I change the amount on the SpaFinder Gift Certificate that I just purchased?
- If I did not receive Spa Reward Points after booking spa treatments online using the "Book Online" feature, how can my points be adjusted?
- If my package was lost by USPS or FedEx, can my SpaFinder Gift Certificate be re-issued?
- How do I access my account?
- Where can I purchase SpaFinder Gift Cards and in what denominations?
- I visited a spa that is listed on your website but it would not accept my SpaFinder Gift Certificate/Card. What can I do?
Other
- Delta SkyMiles and American AAdvantage partner with SpaFinder to yield mileage points for every dollar I spend on the site. May I apply my member ID number after my purchase has already been made?
- How long must I wait until I see this increment in points on my airline account?
- Can I use my foreign currency SpaFinder Gift Certificate/Card in the U.S. or my USD denomination overseas?
- May I use a SpaWish Gift Certificate/Card at www.spafinder.com, or may I exchange my SpaFinder Gift Certificate/Card for a SpaWish Gift Certificate/Card, or vice versa?
- Can I purchase products with my SpaFinder Gift Certificate/Card?
- Can SpaFinder Gift Certificates/Cards be used for gratuities?
SpaFinder Gift Certificate and Cards
Q: Where can I use a SpaFinder Gift Certificate/Card?
A: To search spas accepting SpaFinder Gift Certificates/Cards by city, state, or zip code, visit www.spafinder.com. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name.
Q: How do I redeem a SpaFinder Gift Certificate/Card?
A: SpaFinder Certificates/Cards hold a live value once purchased and can be redeemed by the participating spa of your choice. We recommend that you present your SpaFinder Gift Certificate upon arrival.
Q: Do SpaFinder Gift Certificates/Cards expire or lose value over time?
A: SpaFinder Gift Certificates do not expire, nor will their value depreciate over time.
Q: Can SpaFinder Gift Certificates/Cards be used more than once?
A: SpaFinder Gift Certificates/Cards are for one-time use. If the value of the certificate/card exceeds the cost of services, the spa should issue a store credit for the balance.
Q: Can I redeem my SpaFinder Certificate/Card at a spa that is not listed on SpaFinder.com?
A: SpaFinder Certificates/Cards can only be used at spas listed on www.spafinder.com. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name.
Q: What is the spa that I found on SpaFinder.com would not accept my SpaFinder Gift Certificate?
A: There are some wellness businesses listed on SpaFinder.com that do not accept SpaFinder Gift Certificates. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name. Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Certificates/Cards. Please contact SpaFinder's corporate customer service at 212-924-6800, or email customerservice@spafinder.com to file this complaint.
Q: How can I re-issue my SpaFinder Gift Certificate
A: To re-issue a gift certificate, please mail the entire certificate to SpaFinder, 257 Park Avenue South, 10th Floor, New York, NY 10010, Attention: Customer Service, along with instructions as to how you would like us to re-issue the certificate and a check made payable to SpaFinder, Inc., for $8.95 to cover return shipping. We recommend that you photocopy your original or mail the certificate through a trackable delivery method, in order to lessen the risk of losing pertinent certificate details.
Q: Can I still use a SpaFinder Gift Certificate with an expiration date that has passed?
A: Our certificates are no longer printed with expiration dates (a policy that was enacted in 2006). If you would like to have your certificate re-issued, please see question #7.
Q: I was given a SpaFinder Gift Certificate, but it has another person's name on it. Am I still able to use it?
A: A valid SpaFinder Gift Certificate may be used by the holder regardless of the name on the entity, as our cards and certificates are transferable.
A: To search spas accepting SpaFinder Gift Certificates/Cards by city, state, or zip code, visit www.spafinder.com. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name.
Q: How do I redeem a SpaFinder Gift Certificate/Card?
A: SpaFinder Certificates/Cards hold a live value once purchased and can be redeemed by the participating spa of your choice. We recommend that you present your SpaFinder Gift Certificate upon arrival.
Q: Do SpaFinder Gift Certificates/Cards expire or lose value over time?
A: SpaFinder Gift Certificates do not expire, nor will their value depreciate over time.
Q: Can SpaFinder Gift Certificates/Cards be used more than once?
A: SpaFinder Gift Certificates/Cards are for one-time use. If the value of the certificate/card exceeds the cost of services, the spa should issue a store credit for the balance.
Q: Can I redeem my SpaFinder Certificate/Card at a spa that is not listed on SpaFinder.com?
A: SpaFinder Certificates/Cards can only be used at spas listed on www.spafinder.com. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name.
Q: What is the spa that I found on SpaFinder.com would not accept my SpaFinder Gift Certificate?
A: There are some wellness businesses listed on SpaFinder.com that do not accept SpaFinder Gift Certificates. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name. Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Certificates/Cards. Please contact SpaFinder's corporate customer service at 212-924-6800, or email customerservice@spafinder.com to file this complaint.
Q: How can I re-issue my SpaFinder Gift Certificate
A: To re-issue a gift certificate, please mail the entire certificate to SpaFinder, 257 Park Avenue South, 10th Floor, New York, NY 10010, Attention: Customer Service, along with instructions as to how you would like us to re-issue the certificate and a check made payable to SpaFinder, Inc., for $8.95 to cover return shipping. We recommend that you photocopy your original or mail the certificate through a trackable delivery method, in order to lessen the risk of losing pertinent certificate details.
Q: Can I still use a SpaFinder Gift Certificate with an expiration date that has passed?
A: Our certificates are no longer printed with expiration dates (a policy that was enacted in 2006). If you would like to have your certificate re-issued, please see question #7.
Q: I was given a SpaFinder Gift Certificate, but it has another person's name on it. Am I still able to use it?
A: A valid SpaFinder Gift Certificate may be used by the holder regardless of the name on the entity, as our cards and certificates are transferable.
Purchasing a SpaFinder Gift Certificate Online
Q: Can I place an online order using multiple credit cards?
A: Online orders must be placed using a single credit card per order. To place an order using two or more credit cards, please contact customer service at 1-866-625-2511.
Q: Why does my SpaFinder Instant Gift Certificate status say "pending approval"?
A: If your order status reads "pending approval" please call our customer service line at 1-866-625-2511, or contact us via email at orders@spafinder.com in order to complete your purchase.
Q: If I purchased a SpaFinder Gift Certificate that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
A: The credit card used at the time of purchase is charged immediately after the order is approved.
Q: I attempted to place an order online but my order was rejected. What should I do?
A: Many different factors can lead to a rejected online order. If your order is not approved immediately, please contact us at 1-866-625-2511 so that we may assess the reason.
Q: Can refunds be issued for SpaFinder Gift Certificates/Cards?
A: SpaFinder Gift Certificates/Cards are treated like cash, and are therefore non-refundable.
Q: How can I track a SpaFinder Gift Certificate after purchase?
A: For certificates that are mailed, you will receive an email with tracking details on the next business day following shipment.
For emailed certificates, please log in to your online account and click "View Orders" to check the order status. If no details are seen, please contact customer service.
Q: Can I change the personal message that I wrote on a SpaFinder Instant Gift Certificate that has already been purchased?
A: We are able to change a certificate message upon request. Please contact us at 1-866-625-2511 so that we may tend to your inquiry.
Q: Can I change my order from a classic SpaFinder Gift Certificate to a SpaFinder Instant Gift Certificate after I have made my purchase?
A: Unfortunately, our certificate orders cannot be re-formatted from one version to another.
A: Online orders must be placed using a single credit card per order. To place an order using two or more credit cards, please contact customer service at 1-866-625-2511.
Q: Why does my SpaFinder Instant Gift Certificate status say "pending approval"?
A: If your order status reads "pending approval" please call our customer service line at 1-866-625-2511, or contact us via email at orders@spafinder.com in order to complete your purchase.
Q: If I purchased a SpaFinder Gift Certificate that is to be emailed to a gift recipient at a later date, when will my credit card be charged?
A: The credit card used at the time of purchase is charged immediately after the order is approved.
Q: I attempted to place an order online but my order was rejected. What should I do?
A: Many different factors can lead to a rejected online order. If your order is not approved immediately, please contact us at 1-866-625-2511 so that we may assess the reason.
Q: Can refunds be issued for SpaFinder Gift Certificates/Cards?
A: SpaFinder Gift Certificates/Cards are treated like cash, and are therefore non-refundable.
Q: How can I track a SpaFinder Gift Certificate after purchase?
A: For certificates that are mailed, you will receive an email with tracking details on the next business day following shipment.
For emailed certificates, please log in to your online account and click "View Orders" to check the order status. If no details are seen, please contact customer service.
Q: Can I change the personal message that I wrote on a SpaFinder Instant Gift Certificate that has already been purchased?
A: We are able to change a certificate message upon request. Please contact us at 1-866-625-2511 so that we may tend to your inquiry.
Q: Can I change my order from a classic SpaFinder Gift Certificate to a SpaFinder Instant Gift Certificate after I have made my purchase?
A: Unfortunately, our certificate orders cannot be re-formatted from one version to another.
Printing or Emailing a SpaFinder Instant Gift Certificate
Q: How can I confirm the email address of the gift recipient where my SpaFinder Instant Gift Certificate was delivered or re-send to a different email?
A: Please log in to your online account to view your previous orders. Here, you can select the option to "re-send" the Instant Gift Certificate, which will display the email address where it was last sent.
Q: I sent a SpaFinder Instant Gift Certificate to the wrong email address. Can this be corrected?
A: Please log in to your online account to view your previous orders. Select the option to "re-send" the email, which will display the address where the gift certificate was last sent. Here, you are able to change it to a new address.
Q: How do I print a SpaFinder Instant Gift Certificate?
A: Please log in to your account and click "View Orders" followed by "View Order Details" where you can view your gift certificate to print as you wish. There are two options to print your Instant Gift Certificate; you will need Adobe Acrobat Reader to view/print the certificate if you select "PDF." You may also print your certificate in HTML.
Q: How can a gift recipient print a SpaFinder Instant Gift Certificate that was emailed to him/her?
A: The recipient is sent an email containing directions on how to print his/her certificate. This email contains a link and a PIN number that gives the recipient access to his/her certificate.
Q: If I lost my SpaFinder Instant Gift Certificate before gifting it, can the certificate be printed again?
A: SpaFinder Instant Gift Certificates may be printed as many times as desired, but may be used only once.
A: Please log in to your online account to view your previous orders. Here, you can select the option to "re-send" the Instant Gift Certificate, which will display the email address where it was last sent.
Q: I sent a SpaFinder Instant Gift Certificate to the wrong email address. Can this be corrected?
A: Please log in to your online account to view your previous orders. Select the option to "re-send" the email, which will display the address where the gift certificate was last sent. Here, you are able to change it to a new address.
Q: How do I print a SpaFinder Instant Gift Certificate?
A: Please log in to your account and click "View Orders" followed by "View Order Details" where you can view your gift certificate to print as you wish. There are two options to print your Instant Gift Certificate; you will need Adobe Acrobat Reader to view/print the certificate if you select "PDF." You may also print your certificate in HTML.
Q: How can a gift recipient print a SpaFinder Instant Gift Certificate that was emailed to him/her?
A: The recipient is sent an email containing directions on how to print his/her certificate. This email contains a link and a PIN number that gives the recipient access to his/her certificate.
Q: If I lost my SpaFinder Instant Gift Certificate before gifting it, can the certificate be printed again?
A: SpaFinder Instant Gift Certificates may be printed as many times as desired, but may be used only once.
Promotions
Q: Will promotional codes work with the printable or email options?
A: All valid promotional codes will be applicable to both classic SpaFinder Gift Certificates and SpaFinder Instant Gift Certificates, unless otherwise noted on the promotional terms and conditions.
Q: My promotional code was not applied to the total charges in my order. Can my discount be applied?
A: Please email orders@spafinder.com and provide us with your order number and promotional code. Once validated, the appropriate credit will be applied back to your credit card.
Q: Can I use my SpaFinder Gift Certificate/Card at a spa for a special promotion or deal advertised through the spa?
A: You should be able to use your certificate/card; however, we recommend checking with the spa before making appointments or reservations.
Q: Can promotional codes be combined?
A: Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.
A: All valid promotional codes will be applicable to both classic SpaFinder Gift Certificates and SpaFinder Instant Gift Certificates, unless otherwise noted on the promotional terms and conditions.
Q: My promotional code was not applied to the total charges in my order. Can my discount be applied?
A: Please email orders@spafinder.com and provide us with your order number and promotional code. Once validated, the appropriate credit will be applied back to your credit card.
Q: Can I use my SpaFinder Gift Certificate/Card at a spa for a special promotion or deal advertised through the spa?
A: You should be able to use your certificate/card; however, we recommend checking with the spa before making appointments or reservations.
Q: Can promotional codes be combined?
A: Only one promotional code can be applied to any given order at a time, unless otherwise specified on the promotion terms and conditions.
Customer Service/Contacting SpaFinder
Q: How do I contact SpaFinder customer service?
A: SpaFinder's customer service team is available to handle inquiries 24 hours a day, seven days a week by phone at 1-888-255-7727. Inquiries that require additional research are handled by our corporate office, at 212-924-6800, which is available 9am - 6pm ET, Monday - Friday, or by email customerservice@spafinder.com. Email inquiries sent outside of that timeframe are answered the next business day.
Q: Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?
A: Once a certificate has left our fulfillment facility, it is not possible to change the delivery method.
Q: Can I change the amount on the SpaFinder Gift Certificate that I just purchased?
A: We are unable to change the gift certificate amount once the transaction is complete.
Q: If I did not receive Spa Reward Points after booking spa treatments online using the "Book Online" feature, how can my points be adjusted?
A: SpaFinder is able to adjust the number of reward points in your account if you provide us with the name of the spa, the treatment provided, and a copy of the receipt. Simply mail these materials to us at SpaFinder Inc., 257 Park Avenue South, 10th Floor, New York, NY, 10010, Attention: Customer Service.
Q: If my package was lost by USPS or FedEx, can my SpaFinder Gift Certificate be re-issued?
A: In order for a SpaFinder Gift Certificate to be re-issued because it was lost in delivery, a claim must be filed with USPS/FedEx.
Q: How do I access my account?
A: To access your account, visit the SpaFinder.com homepage and click "MY ACCOUNT" at the very top of the website. Please enter your email and password.
Q: Where can I purchase SpaFinder Gift Cards and in what denominations?
A: SpaFinder Gift Cards can be purchased at various retail outlets in multiple denominations.
Q: I visited a spa that is listed on your website but it would not accept my SpaFinder Gift Certificate/Card. What can I do?
A: There are some wellness businesses listed on SpaFinder.com that do not accept SpaFinder Gift Certificates. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name. Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Certificates/Cards. Please contact corporate customer service at 212-924-6800 or email customerservice@spafinder.com to file this complaint.
A: SpaFinder's customer service team is available to handle inquiries 24 hours a day, seven days a week by phone at 1-888-255-7727. Inquiries that require additional research are handled by our corporate office, at 212-924-6800, which is available 9am - 6pm ET, Monday - Friday, or by email customerservice@spafinder.com. Email inquiries sent outside of that timeframe are answered the next business day.
Q: Can I change the previously selected delivery method on my order to expedite or rush after I have completed my purchase?
A: Once a certificate has left our fulfillment facility, it is not possible to change the delivery method.
Q: Can I change the amount on the SpaFinder Gift Certificate that I just purchased?
A: We are unable to change the gift certificate amount once the transaction is complete.
Q: If I did not receive Spa Reward Points after booking spa treatments online using the "Book Online" feature, how can my points be adjusted?
A: SpaFinder is able to adjust the number of reward points in your account if you provide us with the name of the spa, the treatment provided, and a copy of the receipt. Simply mail these materials to us at SpaFinder Inc., 257 Park Avenue South, 10th Floor, New York, NY, 10010, Attention: Customer Service.
Q: If my package was lost by USPS or FedEx, can my SpaFinder Gift Certificate be re-issued?
A: In order for a SpaFinder Gift Certificate to be re-issued because it was lost in delivery, a claim must be filed with USPS/FedEx.
Q: How do I access my account?
A: To access your account, visit the SpaFinder.com homepage and click "MY ACCOUNT" at the very top of the website. Please enter your email and password.
Q: Where can I purchase SpaFinder Gift Cards and in what denominations?
A: SpaFinder Gift Cards can be purchased at various retail outlets in multiple denominations.
Q: I visited a spa that is listed on your website but it would not accept my SpaFinder Gift Certificate/Card. What can I do?
A: There are some wellness businesses listed on SpaFinder.com that do not accept SpaFinder Gift Certificates. You can easily verify if a spa accepts our certificates by looking for the "Accepts SpaFinder Gift Certificates" icon near the spa name. Businesses listed with this notation should adhere to our policy and accept SpaFinder Gift Certificates/Cards. Please contact corporate customer service at 212-924-6800 or email customerservice@spafinder.com to file this complaint.
Other
Q: Delta SkyMiles and American AAdvantage partner with SpaFinder to yield mileage points for every dollar I spend on the site. May I apply my member ID number after my purchase has already been made?
A: Points can be retroactively credited up to ninety (90) days after the date of the original order.
Q: How long must I wait until I see this increment in points on my airline account?
A: Mileage will be credited within 6 - 8 weeks from the original order.
Q: Can I use my foreign currency SpaFinder Gift Certificate/Card in the U.S. or my USD denomination overseas?
A: Yes, but we always recommend checking with the individual spa directly prior to booking your treatment.
Q: May I use a SpaWish Gift Certificate/Card at www.spafinder.com, or may I exchange my SpaFinder Gift Certificate/Card for a SpaWish Gift Certificate/Card, or vice versa?
A: While SpaFinder and SpaWish are partners, they are separate brands that are treated individually as different companies and are therefore not interchangeable.
Q: Can I purchase products with my SpaFinder Gift Certificate/Card
A: You may use a SpaFinder Gift Certificate/Card to purchase products from our online spa store. The amount will be deducted from your order total and a new mySpaShop Gift Certificate will be created for any unused balance. Certificates may not be used towards shipping and handling costs.
Q: Can SpaFinder Gift Certificates/Cards be used for gratuities?
A: Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
A: Points can be retroactively credited up to ninety (90) days after the date of the original order.
Q: How long must I wait until I see this increment in points on my airline account?
A: Mileage will be credited within 6 - 8 weeks from the original order.
Q: Can I use my foreign currency SpaFinder Gift Certificate/Card in the U.S. or my USD denomination overseas?
A: Yes, but we always recommend checking with the individual spa directly prior to booking your treatment.
Q: May I use a SpaWish Gift Certificate/Card at www.spafinder.com, or may I exchange my SpaFinder Gift Certificate/Card for a SpaWish Gift Certificate/Card, or vice versa?
A: While SpaFinder and SpaWish are partners, they are separate brands that are treated individually as different companies and are therefore not interchangeable.
Q: Can I purchase products with my SpaFinder Gift Certificate/Card
A: You may use a SpaFinder Gift Certificate/Card to purchase products from our online spa store. The amount will be deducted from your order total and a new mySpaShop Gift Certificate will be created for any unused balance. Certificates may not be used towards shipping and handling costs.
Q: Can SpaFinder Gift Certificates/Cards be used for gratuities?
A: Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
