Business reviews by user
1 Reviews by Phil H, from Virginia Beach, VA
Nice but not the best October 22, 2009 | 132 of 286 people found this review helpful
I have been to many spas and I have to say this place is amazing. I loved the waterfall massage and the outdoor infinity jacuzzi. The only problem I see is that it is too much like an asembly line. I had requested a Deep Tissue massage (50 minutes I think). The first 5 minutes were spent selecting the aromatherapy oil I wanted and areas to focus on. I explained to the male massuese that I have had many deep tissue massages and needed some intense therapy. Well I kept waiting and waiting for him to get to it and he never did provide any deep tissue massage. I even mentioned to him don't worry about hurting me I like it deep. Well, I checked the clock when I went into the room and he turned it away from me during the treatment. When we were finished I turned it around and was shocked to see that he only gave me 40 minutes of massage. For $120+ that is not worth it! The place seems too intent on making money and not on making customers happy. It seems like the thereapists are all kids from the area. And not trained properly or very savvy with high end client's needs. I was so angry after my massage! Who needs that! I wanted to be relaxed not aggravated. I complained to the mgt. and they gave me a free reflexology treatment (15 mintues).
I have been to this spa twice and both times have not been satisified. I have felt rushed and not like I was getting the full value. Again, I have been to many spas and have never felt this way. The only thing the place has going for it is the setting and food on the buffet was yummy.I would visit this business again? No