Business reviews by user
1 Reviews by spamaven77
Copperhood Spa Retreat
Frozen and cheated in Catskills
January 30, 2007
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63 of 116 people found this review helpful
My friends and I were looking for a relaxind girls day out at the Cooperhood Inn & Spa. On our arrival the spa was freezing cold to the point that the idea of undressing was not appealing. All the facilities were shut down because the inn was closed for the holdays on the days prior to our visit. We were promised rapid heating of the facilities which was taking much longer. The staff was opening up the facilities as we sat waiting. The facial service was acceptable but not spectacular. The massage was fantastic - excellent therapist with a great touch. However, when we were dressing to leave one person from our party discovered that the locker where she left her personal belonging was locked however none of our party has actually locked it or had a key. When we asked the proprietor she had a very angry attitude and was not helpful. Eventually after much debate she brought a bunch of keys to try to open the locker. We had to come up with the idea that the numbers on the lock should match the numbers on the key and find that key and open the lock. Throught this the proprietor was extremely unpleasant. Once we came to check out we discovered that the fee for the day use of the fitness/spa facilities was added to our bills. However, all of us are very experienced spa goers and usually when you have spa services you get to use the facilities for free. The proprietor kept insisting that this rule is written in her information and is on her web site which none of us noticed. However, considering that we were the only guests using the empty spa and inn that day thus brining the proprietor the only business that day it was hard to justify the attitude considering the cold in the facility and rude service. Needless to say we would never visit this spa again.
I would visit this business again? No