Business reviews by user
1 Reviews by ACic
Spa at Norwich Inn
Would never return!!!
May 7, 2007
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91 of 188 people found this review helpful
Both my husband and myself went away for a weekend retreat. I had the aroma therapy massage treatment and it was awful. Not only could I barely smell the sent but the therapist talked the entire time. It was not relaxing at all and in the end the actual massage was only so so. When the massage was finally over he did not even offer me water, I know this may seem like a nit but after any massage the therapist always will give you some water a remind you to drink plenty of it. As for my husband he also mentioned that his treatment was only sub-par and his massage also did not offer him water. This makes me wonder about the type of therapists they hire and how they are trained
The other issue I has was with the Concierge- I found the day Concierge to be less then nice and she didn't seem to know what was in the surrounding area. We asked he what was their to do and the only thing she could come up with was “Antiquing” when in fact there are two Casino’s nearby a few Vineyards, the town of Mystic which has a great Aquarium all with in less then 30 minutes away. When we asked her to recommend a restaurant she could only give us one option, when I mentioned two popular restaurants that were located Casino near by she said that with only a days notice there was no way we could get a reservation before 10:30PM. We asked her to call anyway just in case. Not only did she act like she was being put out, but she came back to us and said nope only time that was available was at 10:30. So my husband and I went to the casino walked into the restaurant (Michael Jordan’s Steak House) and had no problem getting an earlier reservation.
And finally, the Villas that we stayed was nice but nothing to write home about it could use to be updated. Needless to say not only will I never go back but I let my Mom who is taking a ladies weekend trip to skip it. Better choices would be Mohonk Mt. House – or if you are willing to spend a bit more $$ head up to Mirbeau Inn & Spa which is just beautiful and the service is top notch.
I would visit this business again? No