Business reviews by user
1 Reviews by KATELEE
Body Essentials Day Spa
THE WORST SERVICE FROM A SPA OWNER
February 25, 2008
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27 of 49 people found this review helpful
THE OWNER, MARK, AT BODY ESSENTIAL SPA IN CHINO HILLS WAS VERY RUDE AND HAD POOR COSTUMER SERVICE.
HE JUST LOST 4 FUTURE POTENTAL CUSTOMERS.
I HAD AN 11AM SPA APPT WITH ME AND 3 OTHER FRIENDS FOR THEIR SPA SPECIAL OF $55 FOR A 30 MINUTES BODY MASSAGE WITH A 25 MINUTES FOOT SOAK/SCRUB/MASSAGE, WHICH WE ALL WERE LOOKING FORWARD TO THE FOOT MASSAGE.
HOWEVER, ONE OF OUR FRIEND CAME 15 TO 20 MINUTES LATE.
BY BEING LATE, THE OWNER VERY RUDELY TOLD US THAT HE CAN'T GRANT US OUR HOUR MASSAGE AND THAT WE CAN HAVE ONLY THE BODY MASSAGE FOR 30 MINUTES($50). PRETTY MUCH A "TAKE OR LEAVE IT" BECAUSE THEY WERE BOOK.
WE ALL ACCEPTED THE 30 MIN MASSAGE, JUST BECAUSE IT WAS VERY DIFFICULT TO ARRANGE ALL 4 OF US TO MEET AGAIN. WE ALL FELT RUSH AND STRESS DURING OUR MASSAGES.
OUR EXPERIENCE TO THIS SPA WAS ABSOLUTLY NOT WORTH IT.
I'VE BEEN TO OTHER SPAS BEFORE AND THIS IS THE WORST IN REGARDS TO COSTUMER SERVICE ON THE OWNER'S BEHALF. THE MASSAGE THERAPIST WERE VERY NICE.
I would visit this business again? No