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Ardan Medspa + Salon

First/Last April 24, 2008 | 62 of 122 people found this review helpful

Overall rating based on: 9 of 12 (75 %) Customers would visit this business again

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Service Quality

1 of 5

I am new to the area and made an appointment for a haircut. I cannot even give you info on the service, because the salon did n ot keep my appointment. I received a confirmation email with the specific time, and when I arrived, had to wait in their tiny front room (nowhere to sit!) for ten minutes while employees came and went and ignored me. Finally the receptionist (I guess) jogged up from downstairs with a drink, and blithely informed me that my appointment wasn't for another hour, why don't I go shopping? I double checked my email and told her I was confirmed at the earlier time. She insisted *I* must be mistaken, or that it was a "miscommunication." There was no apology or even offer of coffee while I waited, just a suggestion that I leave. No matter how talented a business thinks it is, it cannot survive if it does not respect its clientele.

I would visit this business again? No

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Reply on Ardan Medspa + Salon Hide

We are very sorry that you had a negative experience at Ardan. At Ardan, we strive for the very best in client service and try to ensure that every client has a positive experience. Since you were in, we have made some changes and welcome you to come in and try us again. We hope to see you again soon. Thanks for bringing these issues to our attention.

By helenacoh| September 30, 2011