Business reviews by user
1 Reviews by Shawn
THE WORST EXPERIENCE EVER May 13, 2008 | 41 of 78 people found this review helpful
On April 18, 2008, I contacted your Tysons Corner location to schedule an appointment for a friend's birthday. From the moment we arrived at the appointment that day the experience was HORRIBLE. Parking was not convenient at all.
First, the staff (Audra) at the front desk totally confused the appointment. I told her that the appointment and service should be rendered to my friend that was present. Why was that confusing, I have no idea. Audra even suggested that I take part in one of the services. Apparently, that was confusing for the rest of the staff as well because they were constantly interrupting our spa to ask the details of the appointment. Audra later proved her incompetence when she decided to make rude comments about the clients not realizing one the clients (my friend) over heard her.
When it was time to leave, she was still confused about who received what service. It did not stop there, I later received a call on my home phone and my cell phone, this time from the General Manager Lean, asking the same thing. By this point, I was extremely upset. The General Manager Lean was rude, sarcastic and continued to speak over me.
I have visited enough spas to know that the purpose and idea is to feel calm, relaxed and refreshed. My friend and I left feeling disappointed and not very pleased with our experience.I would visit this business again? No