Business reviews by user
1 Reviews by KrisSpa
The Oaks At Ojai
Outdated and Unprofessional
December 31, 2008
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610 of 1,191 people found this review helpful
Expected the Oaks at Ojai spa retreat to be relaxing and restful. Instead found the facility outdated and staff not able to respond to clients concerns. Shared single rooms are very tiny facing the busy East Ojai street and include two single beds (not twin beds). Accomodation is not up to par with other spas and/or hotels. When I asked to move my room due to the accomodation and "mess" left by the other guest (roomate), the spa staff insisted that I had signed up for a shared room and that they were not responsible for a (pigstye) accomodation. They did move me to another room however failed to mention the higher rate again stating that I wouldn't stay in the room they reserved for me and that it was not their responsibility if the room was a mess. The accomodation was subpar. The new room was old and the heater didn't work so it was freezing most of the time. This is a spa in need of a facelift. There are other spas or vacation resorts that are modern, customer-oriented and run with the times. I would NOT recommend this spa to anyone.
I would visit this business again? No