Business reviews by user
1 Reviews by MaddiG
An Oasis in Belmar June 9, 2009 | 39 of 81 people found this review helpful
I just got back from Coldwater Creek in Belmar and had to write this review.
I had read prior reviews before I made my first appointment, noting that Leigh Ann ws the lady to get my massage from and also noting the several comments about staff being pushy about trying to sell products. So... being my own proactive self, I asked for Leigh Ann and I also admonished the person who booked my appointment that I was aware of prior reviews and that she should please ask Leigh Ann to not push products on me.
When I first arrived about 10 minutes early, I noticed a 25% off sale on merchandize sign outside the main entrance. I casually mentioned this to the young woman who greeted me on arrival, and she enthusiastically pointed out that this was the last day for this sale and I might want to take advantage of several lines of products, but at no time did she try to get pushy about anything. She had me fill out a form in a very comfortable chair in the reception area, which was clean and very soothing.
I was immediately introduced to Leigh Ann, who warmly greeted me, and took me back for a quick tour of the facilities. Everything I needed to know was pointed out to me, and then I was given a comfortable robe, a standard issue wrap and spa slippers. I was able to lock up my belongings and then sit in another room, where I was given a very nice foot soak and a glass of water, although tea was also offered.
After a few minutes I was brought back by Leigh Ann to a very clean and comfortable room where I was to have my actual facial. I have some back issues, and Leigh Ann was very very concerned about making me as comfortable as possible.
I had their 'standard' 55 minute facial. It was fantastic! I've had many facials before, and Leigh Ann knew what she was doing. Besides being very knowledgeable and professional, she was also very personable. At no time did she try to push any product, and only inquired as to what I had been using. Ithink that because I have fairly decent skin, there wasn't too much of a need for other suggestions.
The facial was wonderful. Additionally, she offered a neck/shoulder/arm/hand massage that was very relaxing.
All and all, this visit was delightful. The only awkward moment came when I was checking out at the front desk and the receptionist handed me a shopping back with nothing in it but Leigh Ann's card. I'm not sure if that was to emphasize to me that they didn't sell me anything or what. Handing me her card would have been sufficient. I handed back the empty bag and promptly made a second appointment with Leigh Ann (they offer a 20% discount if you book immediately).
So... my advice is if you don't want to be badgered by sales pitches, tell the person making your appointment that this is your preference. If you don't want a lot of noise, go during a 'slow time'. The whole spa was spotless and well-cared for so I'm thinking that if a spa like Coldwater is not 'picked up' it could be that some sloppy customer just left, so give these people the benefit of the doubt. They obviously care about what they do and it shows!! Two thumbs up!!I would visit this business again? Yes