Business reviews by user
1 Reviews by conniek
Kiva Spa
Very dissapointed.
June 25, 2009
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45 of 90 people found this review helpful
My family and I plan an annual spa outing every june. We usually go to another spa right down the street, but decided to try a new spa this year. Kiva received outstanding reviews and was even rated top ten day spa in Chicago. I have no idea why. The staff the greated you at in the front was very unfriendly and treated you as if you were bothering them. They simply told you to go up stairs and get ready, handed you a locker key and sent you on your way. The massages were fair, but nothing out of the ordinary. The facial was horrible!!! I receive several facials throughout the year, and this one by fair was the worst I have ever dad. They do not use a variety of cleansers and I definately did not feel like got my 90 dollars worth. Not to mention the 17 dollars I paid for the exfoliation. For a top rated spa, the relaxation room consisted of for sofa chairs in a spa room. no loungers....how do you relax in a chair?? At the check out, the receptionists again acted as if you were doing them harm by trying to check out. They were rude and ruined an OK. experience. Even if our experience was amazing their attitude would result in us never going back. I dont think we will ever visit this spa again. Waste of money!!!!
I would visit this business again? No