Business reviews by user
1 Reviews by MaryJ
Mirbeau Management Needs Help August 1, 2009 | 109 of 212 people found this review helpful
What a disappointing experience. I spent a weeekend in late spring here and arrived when the air conditioning was not working. Instead of telling me that at check in, I had to keep calling the front desk and ask them to fix the system in my room. Finally, the bellman told me it had not been working all week and a part would arrive on Monday (after I left). Management acted like I was crazy, and I was told to open my doors to the patio (on the first floor....didn't these guys ever hear about safety for women in a hotel?) Upon arrival, I order a botte of champagne, some cheese, crackers and fruit. Tray was delivered with no napkins, no glasses for the champage (oh, use the ones in your room, I was told), and no tableware. (use my fingers?). I had to call the restaurant who acted like I was asking them for a million dollars. The next morning, we had scheduled early spa treatments. Wake up call did not come. I quickly went to the dining area and arrived at 8:05. There was one other table with two people who were finishing their breakfast. I told server I had spa treatments at 9:00 and requested that breakfast come quickly. Breakfast arrived at 8:48. (nothing fancy).
When I checked out, I asked to speak with the manager (a former skiier who supposedly did an internship at a 4 Seasons in New England. This I guess made him qualified to run the spa. (Oh, he had been promoted from the spa's fitness director). He was not on the premise and I was told he would contact me. I'm still waiting three months later.
The staff at Mirbeau are not skilled in high level service, but I know and do believe that they can learn, if MANAGEMENT TEACHES THEM.
Shame on Mirbeau's owners for allowing this wonderful concept and formerly great place to be like this. Shame on you. You are missing a wonderful opportunity.I would visit this business again? No