Business reviews by user

Blu Water Day Spa & Salon

DON'T waste your money August 22, 2009 | 56 of 98 people found this review helpful

Overall rating based on: 12 of 17 (70.59 %) Customers would visit this business again

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Service Quality

1 of 5

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1 of 5

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1 of 5

Staff Expertise

1 of 5

I have left several emails and messages regarding my wax/eybrow dye with Julie the owner. I'm not even sure where to begin... I said on initial entry into the room that I wanted to be eyebrow PLUCKED and not waxed. Throughout the conversation with Julie, the owner. I stated to her 3 more times that I wanted to be plucked not waxed and she still started to wax. I told her my skin could not tolerate the wax and she still continued on. I told her it burns my skin and makes it break out. Yet, she STILL continued on. Here I am 3 DAYS later with 3rd degree burns and swollen eyebrows and 2 emails later with no response. She is the OWNER, LISTEN TO YOUR CLIENTS. THIS IS ATROCIOUS!!!!!!!!! and yet still NO response. AVOID this So called spa at ALL COSTS!!!

I would visit this business again? No

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Reply on Blu Water Day Spa & Salon Hide

It is with great regret that we were unable to assist Diana S. who wrote the review about her waxing experience upon sensitive skin. Our standard protocol prior to any waxing procedure involves a consultation regarding the skin, product usage that may cause skin to react, or any prior reactions the guest may have experienced in the past. This consultation allows the technician the option of how to best proceed. Unfortunately we did not receive communication from her regarding her concern about her skin and the reaction she was having in a timely manner. We have since revamped our step by step response system to better communicate to our guests in a timely manner - especially when the reaction could have been tended to. We have issued our sincere apologies to Diana, provided her with a full refund including the gratuity. We hope someday Diana will give us the opportunity to provide service to her. As the visionary of Blu Water Day Spa, Julie Nguyen is passionate about providing our guests with service that exceeds their expectations. It is our quest to continue to grow and better ourselves in providing service and guest satisfaction. Blissfully, Teresa Hinton Vice President, Operations Blu Water Day Spa

By bluewaterdayspa| August 31, 2009