Business reviews by user
2 Reviews by NickyC
STAY AWAY! October 24, 2009 | 12 of 19 people found this review helpful
The staff is very unprofessional. The receptionists do not quite know what the services the salon and spa have to offer and just redirect you to the website. The junior stylists are EXTREMELY amateur and I would not recommend going to them. Even though your haircut gets looked over by a senior stylist, the result is extremely sloppy. My layers were longer on one side of my face and shorter on the other.
They do not provide good customer service and are not knowledgeable about the products that they sell. I decided to buy my Jessica Simpson extensions from there and when I went in for a product demonstration, they had no idea how to insert the extensions in my hair and winged the whole process. When the guy who inserted the extensions in my hair took the extensions off, a giant ball of my own hair came out with it. It was inserted extremely poorly and he was extremely rough with me. When I asked why he did not direct me to someone who knew more about the product and how to apply it, he just shrugged.
Very unprofessional. i would never visit them again for any service or product.I would visit this business again? No
Hair Appointment Disaster! October 19, 2009 | 10 of 20 people found this review helpful
I loved everything about the spa except for the hairdresser, Margery. My mother and I had a very bad experience with her professionalism a few weeks ago.
Margery is only available during the day on Thursday, Friday and Saturday. After going back and forth with the receptionist I finally made an appointment with her for 5.45pm. it was a special request since her timings only run until 5pm. Thursday was the only available day and the spa was fully aware that I finish school at 5pm and would have to drive about half an hour to pick up my mother from work and then drive another 45 minutes in order to get there. I informed them that due to rush hour traffic conditions I was most likely going to be late for my appointment and asked if that was going to be okay with Margery. She agreed. My mother and I both left as early as we could and even so we made it 10 minutes late. While we were in the parking lot, the spa called us to say that Margery had other commitments and had to cancel the appointment. I informed them that we were right in the parking lot after driving all this while and way to get there and she refused to entertain us.
I will never EVER recommend Margery for any service that she offers at the spa. She is extremely unprofessional and we were completely unhappy with the way the entire situation was handled. The receptionist was very nice and I could see that even she was frustrated with Margery's unprofessional behavior.
A few of my friends have gotten haircuts from her and complained that her style and cuts are very old fashioned and needed to be upgraded. The price is steep at $70 for the product that she offers.
Everything else at the spa is amazing and I will definitely return for other services. I would highly suggest that they fire her in order for them not to spoil their name and reputation.I would visit this business again? No