Business reviews by user
1 Reviews by LeeV
Medical Spa at Nova
Poor service
November 20, 2009
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74 of 146 people found this review helpful
Overall rating based on:
8
of
10 (80 %)
Customers would visit this business again
Service Quality
Service Variety
Atmosphere
Staff Expertise
A 1-hr massage session only lasts 43 minutes.
1hr for them actually means 50 minutes because of "set up" time (???), but it's not even so. I had massaged several times and they consistently cut them short by about 5-7 minutes, and this is done by all massage therapists, so you can tell it's a company policy.
I finally brought this to the manager's attention and they didn't like to hear it. They supposedly ran an investigation but always being skeptical of my argument. At the end the manager called me to tell me they'd give me $20 credit to my account, and no apology.
Needless to say I never went back for a massage there. I used the $20 to get some products and that was the last time they saw me. Do not recommend it.
I would visit this business again? No