Business reviews by user
1 Reviews by SophiaP
Ojai Valley Inn & Spa
ZERO INTEGRITY / COMPLETE DECEPTION
January 13, 2010
|
137 of 258 people found this review helpful
1. Reservation Desk: When I called to reserve the penthouse 4-bedroom suite atop the Spa, I was told that suite was already booked & unavailable. Upon arrival I learned the entire SPA was closed, therefore the suite was not available to ANYONE. 2. A few weeks later in November I called to arrange Kuyam, the most popular spa treatment, for our group. I was that service was not available. Never was I told the truth: the entire spa village is CLOSED for renovations for months!!! 3. Makeshift SPA: No steam room, lockers, spa cafe. The treatments were conducted in regular guest rooms.4. Makeshift Fitness Room: only 4 exercise equipment in a regular guest room. No showers nor lockers. 5. Restaurant: Entire menu items had too much salt. For a spa resort, not acceptable. 6. When I checked out, I was invoiced $480.00 for one massage treatment, not the $280.00. They had incorrectly added another guest's service onto my room charge. Unbelievable. Then, I spent days trying to correct it only to be told they would not credit my account until they could get the $200 back from the other guest. BOTTOM LINE: Horrific experience from the unresponsiveness & deception by the Resort Management to poor employee training.
I would visit this business again? No