Business reviews by user
1 Reviews by LauraB, from Fairfax Station, VA
Elizabeth Arden Red Door Spa
Therapists are great; admin staff and mgmt stinks
January 14, 2010
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52 of 103 people found this review helpful
I spent my 40th Birthday at Red Door. I enjoyed the massage and facial. No complaints there. But the problem came next...my friend from another state had called a week or so before my birthday and asked them to add a shampoo/blowdry to my services, and she gave them a credit card # to pay for it. Then she called the day of the appt. to confirm that they had it all set, and was assured that they did. It was not until I was checking out that they told me that they had no credit card number to pay for the extra service and I would have to pay for it myself. When my friend called them to complain about it, they were rude and tried to blow her off. She kept calling until they finally let her speak to a manager, who was not apolgetic but suggested they send a $50 gift certificate to me. I never got the GC, despite trying to call and ask about it. For a place as expensive as Red Door, they are highly unprofessional. And while my actual services were great, there are countless spas in the area where you can get great service, and I'd rather give my money to a place that actually values the customer relationship.
I would visit this business again? No