Never been to a Merle Norman heard lots of great things. The spa was clean, staff was friendlly and nice. I was given a gift certificate for a massage and pedicure. She started with the massage, it was mediocre. The best part was the warm bed and the comfy blanket. After, she did my pedicure it was terrible. My cuticles hurt and the polish was all over my toes. It seemed like she never polished toes before. The best part is that I got my money back for the massage because it was covered through my medical plan. I wish I got my money back for my pedicure. Best part.....the yummy free hot chocolate.
I would visit this business again?
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Reply on InSPArations Day Spa at Merle Norman Cosmetics
Good afternoon; yesterday we became aware that this service (online reviews) was available with Spa Finder. We apologize for not responding to your negative feedback sooner. It is our goal that each guest thoroughly enjoys all services they have at our spa. We are sorry this was not the case for you. Did you contact our spa to advise us that you were unhappy? We have online feedback available on our website, and have guest comment cards distributed throughout our spa. I have gone back to the time of your visit (in January) and did not find any negative feedback forms. Can you please provide the date/time of your service and contact information so we can address this to your satisfaction? Thank you for your time. Guest Services-InSPArations Day Spa Ltd. 780-532-1767, firstname.lastname@example.org, www.insparationsgp.com