Business reviews by user

SkinSpa Institute ~ Day Spa, The

inlamed RED bump on my forehead and chin after extraction March 12, 2010 | 54 of 113 people found this review helpful

Overall rating based on: 15 of 17 (88.24 %) Customers would visit this business again

• Business Overview
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Service Quality

3 of 5

Service Variety

5 of 5

Atmosphere

3 of 5

Staff Expertise

5 of 5

I am a little disappointed with my facial, although cleansing, exfoliation, and mask was ok experience, but extraction was a bit rough for my sensitive and fair toned skin!! Again, it left me with inflamed RED bump on my forehead and chin after extraction which wasn't there before!! And It seems like she was trying too hard to squeeze something that clearly wasn't ready to be squeezed!! Why didn't she leave those areas alone!? I don't think it is fair after spending nearly $$$ to develop more skin problems and it will take a while now for my skin to clear up!

I would visit this business again? No

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Reply on SkinSpa Institute ~ Day Spa, The Hide

Dear lillyy, We are very sorry you were disappointed with your facial treatment at The SkinSpa Institute. While it is never our intention to leave the skin pink or inflamed after a facial or acne treatment, it IS a Natural part of the healing process after extractions are preformed. The blood platelets rush to the area to facilitate healing, creating a temporary red mark which goes away after a few hours. The skin heals very quickly, resulting in a much smoother, acne free complexion. Our esthetics staff is expertly qualified in performing extractions as well as specializing in and eradicating severe to mild acne. For patients who have never had a facial, extractions may be a bit scary and uncomfortable at first. However, It is the fastest way to clean out a clogged pore and clear up pimples. Furthermore, we respect ALL our patients and ones with sensitive skin may request no extractions during a facial if they do not want any residual red spots. Our ultimate goal is to exceed ALL our guest's expectations. We apologize again for not leaving you completely satisfied with your experience. We welcome you to come back to the spa for a free treatment so we may win you over to become one of our many satisfied facial fans.

By The SkinSpa| March 15, 2010