Business reviews by user
1 Reviews by KerryM
Clarice House - Colchester
Very poor customer service
April 5, 2010
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15 of 28 people found this review helpful
I took my mum to Clarice House for the Bliss Spa Day. I received our treatment appointment times in good advance and saw that they had been scheduled all together only 45 minutes after our lunch. I knew we'd never be able to eat a 3 course meal in half an hour and didn't want to have to rush through our meal anyway so I phoned to reschedule one of the treatments to earlier in the morning.
On the day they still had us scheduled for that treatment at the original time and could only fit us in in the latest slot. The girls on reception didn't apologise or agree that 45 minutes was too short a time to eat a 3 course meal and pretty much acted like sullen teenagers because we were taking up their time and being awkward.
We were told to sit down and wait for someone to show us around and this didn't happen, despite us returning to reception to remind them. We enjoyed using the facilities in the spa and then went for our facials. The beautician was still training and had been told by the manager to only touch my skin very gently because of my previous history of cancer despite me bringing a consultant's letter stating that it was perfectly safe for me to have the therapies. The facial was still pleasant but I definitely felt a bit short-changed.
We then had lunch where we were seated in front of the windows. It was a gorgeous sunny day but it meant that we could barely look at each other in the glare of the light where we were seated and were roasting hot. We asked our waiter to move tables as it was so uncomfortable squinting and unbelievably hot. He got the restaurant manager to come over and tell us that it wasn't possible despite the restaurant nearly being empty.
Our second treatment was a manicure. My mum's therapist was running late and she had to wait 45 minutes for her appointment sat in reception. Nobody made any effort to even tell her that her appointment was running late or make an apology. The spa had closed by the time she'd finished so we were rushed out meaning that her nails had no time to dry and were ruined when she got dressed.
Mum wrote a letter to Clarice House telling them about all these incidents and she received a letter back with a voucher to use the spa facilities within a month. The letter thanked her for bringing these issues to light but again didn't actually apologise for the poor service.
I definitely wouldn't advice anyone to go there. The therapists seem very inexperienced and the management makes you feel like they are doing you a favour by letting you step foot on the premises.
Such a shame really because if we'd had a nicer time i'd be a regular customer there.
I would visit this business again? No