Business reviews by user
1 Reviews by KateB
Poor customer service + poor quality + dishonesty= very bad experience June 26, 2010 | 33 of 61 people found this review helpful
This review is for the location in the pearl district -- and I guess they think their location warrants the outrageous prices they charge. I am not sure how long they have been there but they are in the old Magnum Opus space and it's a cobbled together, sad state of affairs.
I called on a Wednesday and was able to get appointments for me, my mother and 5 year old daughter on the following Saturday afternoon. This was my daughter's first pedicure and when I told the person who booked the appointment they said they wouldn't charge as much because she was so young and it wouldn't take very long. Such a reasonable perspective!
The manicures and pedicures were all in the fair range but the people were really nice and friendly and so I was feeling like it was an overall fine experience since they were so accommodating to my diabetic mom and 5 year old daughter. (I will continue to refer to her age throughout this review because it has bearing on our experience.)
On a lark, I had the foot detox treatment. I had read about it elsewhere and I thought it would be interesting. I still did it even though no one there could explain to me what it supposedly did other than sound bytes like, "it makes you feel lighter! and detoxified! and ready to go!!!!" When I asked more probing questions they handed me 2 well worn print outs of "facts" about the questionable practice. I still did it...score first point against me.
Here's the thing about my experience: They did my pedicure first and then stuck me in the detox bath for 30 minutes. Then I had to wait for 20 minutes for someone to take my feet out of the dark red, fetid, congealing water to complete the polish. Of course, like any sub-par salon the lighting is so low that I didn't know until I got home that all of my toes had dry skin hanging off them from sitting in water for nearly and hour. And to complete the look, the bottoms of my feet and heels were stained red. Super pretty! Point 2 against me.
Now onto the really good part. My daughter didn't like the leg masks and scrubs they used so they slapped it on and washed it off in less than a minute. Scrubbing her little, non-callused feet was too tickly so she asked them to stop. So here pedicure was all of 10-15 minutes, most of which was polish time. Since it was her first trip, she asked for flowers as well and I agreed even though they charged $2 per digit for the work -- which ended up being terrible.
On to the manicure for the 5 year old. Since she didn't want the "extras" (scrub and mask) the technician said, "Mom, since she doesn't want those things is it ok if I change her to a regular mani?" But of course! Why would I disagree?
Here's why I should have disagreed: By adjusting the service for my 5 year old, it meant rather than a deluxe combo (which was never articulated to me, by the way), it meant she received a deluxe pedicure and a spa manicure which are priced separately. So the mani/pedi for the 5 year old came to $79.00. That is not a typo people. My daughter's services cost more than my 62 year old mother's, which took twice the amount of time.
And what of the discount for her being so young and taking little time? They claim no knowledge of that and after I voiced my dismay they gave me a WHOPPING 10% off my daughter's services. So instead of $79, I was charged $72 for a mani/pedi for a 5 year old.
I'm still appalled by the entire experience. And to top it off we were using gift certificates so I can't even dispute the charges. I wish I would have read the Yelp reviews first; I usually do and this is a great reminder of why. Oh, and those poor flowers that my daughter asked for? She wanted tulips and obviously the technician has no idea what a tulip is because she came out with daisies. Ugly daisies. Bad, bad, bad experience. For the love of tulips, don't frequent this business.I would visit this business again? No