Business reviews by user

Essential Essence Salon & Day Spa

Horrible May 6, 2010 | 42 of 84 people found this review helpful

Overall rating based on: 9 of 11 (81.82 %) Customers would visit this business again

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Service Quality

1 of 5

Service Variety

0 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

My experience was horrible. I asked for a french pedicure and manicure. The nail tech did a horrible job on my pedicure and when I pointed it out she and the owner offered to do it again. The tech acted as if she was suprised that I thought my toes look bad. She obviously lacked the skill set to provide a quality french pedicure. The french paint job was so poorly done, that it looked like a child had done my toes. I even had polish on my skin. I was so disappointed that I left and immediately drove to another salon and had the pedicure re-done. It was so embarrassing because the techs at the new salon all came over to see how poorly my toes looked. The owner of Essentials apologized, but if you can't provided the correct service the first time, I'm not going to wait around and waste my time hoping that it's done right the second time. I will never visit this salon again or recommended it to anyone.

I would visit this business again? No

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Reply on Essential Essence Salon & Day Spa Hide

Hello Mrs. MiyaJ, I would like to offer again my sincere apology. The Nail Therapist that rendered your service doesn't usually render a service that looks as yours did. It was very surprising to me as it was to you. I do pride myself and my business on rendering quality. That's why I wanted to give you my personal attention. Unfortunately, I can't change what happen with your polish however I tired to make every attempt to correct the situation. By not charging for the service, offering to redo the service and calling you back to offer you a complimentary service in the future. I understand that in today's world guest who are not happy spread poor service faster than they do great service. Being a business owner who strives to provide great service and great customer service I tried as best as possible to make your experience better. So that it would not be a negative impact on my business and I whole heartly wanted to make sure you were happy. Thank you for calling me back and thank you for coming to Essential Essence. Once again I apologize and hopes that one day you would reconsider coming to Essential Essence . Best Regards

By avaessence@yahoo.com| May 10, 2010