Business reviews by user

2 Reviews by LoriA

Pure Day Spa

Rude Staff July 1, 2010 | 9 of 18 people found this review helpful

Overall rating based on: 22 of 29 (75.86 %) Customers would visit this business again

Service Quality

1 of 5

Service Variety

3 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

I had such a bad experience just BOOKING the appointment, I ended up canceling the appointment while I was making it. The person that was doing the booking was incredibly rude. They wanted my entire credit card number including security code to book the appointment, and when I told her I didn't feel comfortable providing that information in a time of so much identity theft, she became even more rude. I was very disappointed because I was really looking forward to trying out several of the services. But, my thought is in a city like Dallas, there are PLENTY of other spas that will not be rude while booking the appointment.

I would visit this business again? No

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Requiring a credit card to book an appointment is a common practice among spas of this caliber. We staff our spa and have food prepared for our clients in advance, so cancellations result in not only losing 1-3 hours for other client needs, but also wasting food that is catered for customers. We are very aware of our clients' security concerns and take every precaution to keep all credit card information confidential. As a case in point this past Monday we installed, at some cost, an additional layer of security. In these days of online shopping, etc. our clients thus far (except this one) have been as comfortable using their credit card to reserve an appointment with us as when entering this information when ordering from Amazon. As for the complaint about rudeness, I suppose everyone has a bad day, but this complaint seems out of place. Perhaps there was some sort of communication difficulty; we pride ourselves on customer service and client satisfaction. We welcome this client to call us back and try any of our excellent and relaxing services as well as giving our spa coordinators another shot.

By thepuredayspa| July 6, 2010

Zenity Spa

misrepresenting themselves July 2, 2010 | 18 of 40 people found this review helpful

Overall rating based on: 40 of 48 (83.33 %) Customers would visit this business again

Service Quality

1 of 5

Service Variety

3 of 5

Atmosphere

1 of 5

Staff Expertise

2 of 5

I had a 90 minute facial scheduled, and was very disappointed when I walked in the door. The atmosphere was definitely not relaxing. It looked like a converted office building, including those cheap tiled ceilings. I decided to give it a chance, and the facial was very average. The biggest problem was when I noticed that as I was finished dressing, it had only been about 55 minutes... Definitely not the 90 minutes I was paying for! In all fairness, the manager did attempt to make it right by only charging me for one of the shorter facials. Still, I would not recommend this location based on the fact that it didn't feel "spa" like at all and the service was very average.

I would visit this business again? No

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We hired a new Esthetician and she misunderstood that the facial was supposed to be 90 minutes long. However we are pleased to say that we invited Lori to come back to enjoy the service again for free and look forward to seeing her soon. Our decor has a modern Zen inspired ambiance. It is is not the traditional, boring, beige, European type day spa. Our clients love how different we are from everyone else. :-)

By zenityspa| July 14, 2010