Business reviews by user
1 Reviews by SanD
How to lose all future business in fifteen minutes, coming from a spa regular July 13, 2010 | 44 of 77 people found this review helpful
I have thick unruly eyebrows which, when shaped, are so beautiful. But I figured I would grow them in for a couple of months and have someone else wax them for me. I found out about this spa on Google and when I called and kindly explained that I need to have someone who is very good with eyebrows and how my eyebrows take patience and time, the receptionist wasn't listening to my needs, and instead told me that everyone was good at it. I probed further and she gave me a few names. When I went in, I got there on time and they had me fill out a form, then fifteen minutes later, my esthetician took me in the room and after looking at a couple of pictures, she proceeded to wax my brows. She handed me a mirror and asked me what I thought. Hmmm...well my eyebrows were still thick and certainly not like my picture so I showed her the photograph again and before proceeding she looked at her watch. I asked her if she had someone right after me, and she said exactly this, "Yah, like now". She plucked a few more strands, and then told me that she would have the other esthetician come in and finish me off. OK...not impressed. So the second esthetician came in and didn't even introduce herself. She looked annoyed that she had to finish my eyebrows off. I told her not to worry about it as I could finish it off myself at home. Then as I proceeded to pay at the cash desk, I asked the cashier if they only give fifteen minutes for an appointment. She replied, "No one has ever had any issue with having their eyebrows done within the fifteen minute time frame," with a rather nasty tone. Why would a spa employee argue with me about my experience. This is my experience and I did not come in for a fifteen minute service, regardless of whether it was complete or not. I came to have my eyebrows done to my liking.
I am so disappointed at the attitudes of the workers, and I would rather not give their names, as I hope they'll read this post and have the opportunity to improve their behavior.I would visit this business again? No