Business reviews by user
1 Reviews by RhoannR
MISLEADING promotion on website. July 22, 2010 | 36 of 83 people found this review helpful
MISLEADING promotion on website.
I was trying to purchase a gift cetificate via telephone (out-of-state purchase) for $150 to receive a FREE $25 gift certificate that CLEARLY STATED on the website, I could either add on to the one purchased or give to another person. The manager would not allow me to combine the certificates. Very DISAPPOINTED in customer service, both with manager (for her answer) and receptionist (for keeping me on hold to help another person that called AFTER I did) -- I know this because I could hear the conversation. Again, POOR CUSTOMER SERVICE!!! Sad, because I used to have spa services at the Eastern location and never had any complaints..I would visit this business again? No