Business reviews by user
1 Reviews by ShariB
Elements Spa at Crystal Springs Resort
Good Deal, but Hotel staff could be better!
November 20, 2010
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97 of 189 people found this review helpful
Overall, it was a very nice experience! My friends and I went for the "spa and stay package" which included a room and a massage. The staff at the spa were wonderfully accomodating and very knowledgeable, and the services were top notch.
The only negative thing I'd say about the experience is that because the walls are very thin in the rooms and the kids next door were so loud that we had to call the front desk twice in the evening and once in the morning! When we complained about the noise level after being woken up, the hotel front desk staff said [to paraphrase] "well, kids will be kids, we'll talk to the parents" but offered no compensation for this inconvienence. After deciding this was not up to par for the $175 per person/per night that we'd just spent, I called back and spoke to a manager and we were offered free room service breakfast as compensation for the lack of sleep the kids gave us. Word to the wise: make sure you get a room that is not near any kids!
Otherwise, its a BEAUTIFUL resort, alot of amenities that are available to package holders, and a very good spa. The outdoor heated pool is HEAVENLY.
I would visit this business again? Yes