Business reviews by user

Healing Waters Spa & Cosmetic Clinic

Brazilian Wax Botched December 28, 2010 | 115 of 221 people found this review helpful

Overall rating based on: 2 of 8 (25 %) Customers would visit this business again

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Service Quality

1 of 5

Service Variety

3 of 5

Atmosphere

3 of 5

Staff Expertise

1 of 5

I went to Healing Waters for a Brazilian wax. Halfway through, the technician informed me that she was having trouble getting the remainder of the hair, and was afraid that she didn't have the right kind of wax (hard wax). She informed me that the technicians had requested that the salon purchase hard wax, and the spa sort of, "never got around to it". After she tried pulling soft wax off of my already sore skin for the second time, she said it wasn't going to work and she would have to shave it instead. When I got up and looked in the mirror, I had patches of hair left in no "neat" order, it honestly looked like I had some kind of hair loss disease. I won't be back.

I would visit this business again? No

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Reply on Healing Waters Spa & Cosmetic Clinic Hide

Christine, We are terribly sorry that you had this negative experience. For brazilians, we typically we request that your hair be ¼ inch long so that the soft wax will adhere; however, hard wax does allow the technician to get some of the shorter hairs. We do currently offer both types of wax so that the technician can judge which would be better for each client's specific needs. I assure you that we have knowledgeable professionals who would exceed your expectations. We would love to invite you back in to rectify your negative experience. Please give us a call and ask to speak with Joyce.

By healingwaters11419| May 13, 2011