Business reviews by user
1 Reviews by staceyg
Ruined by bachelorette party January 2, 2011 | 41 of 82 people found this review helpful
Bachelorette and Hair & Makeup- Also AWFUL
I booked both my bachelorette party and my wedding hair & makeup through this place. At first, I went through a quite overzealous spa director who could NOT keep my information straight, continually leaving me messages that I could upsell to other packages, or I needed to pay- she was quite clearly confusing me with other clients.
Their spa manager Trisha did all booking over the phone with me, including asking me to pay for 50% of the amount for the hair and makeup. I paid this over the phone via my MC on 8/16/2010 in the amount of $270.00. There was no contract signed. During the last week of August I received a voice mail message from Samantha at Intuition. She stated that Trisha had been let go, and she was now in charge of my file. She confessed that she did not have all the details of what my wedding day involved, and even noted that a lot of info seemed to be missing. I was concerned. I re-explained what we had going on, and she brought up that we might be getting Hurricane Earl coming through. I expressed concern over this as well and asked her if I should cancel. She said that it certainly made her nervous/concerned about driving to Brewster, and that I could cancel if I wanI would visit this business again? No