Business reviews by user

1 Reviews by christine n

Massage Envy Spa West Boca Raton

incompetent and lack of service January 5, 2011 | 34 of 62 people found this review helpful

Overall rating based on: 3 of 8 (37.5 %) Customers would visit this business again

Service Quality

1 of 5

Service Variety

1 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

Don't waste your time or money for this nightmare of an experience. The owner has left the site and has hired the most incompetent workers to run the store. I have had a membership for a year and the last three months have been a horrible experience. My husband and I joined so we could get couple massages. We would visit and book our next massage a month in advance. The last three times the day before our massages they called as they say" there is a glitch in our system and we double booked the room. That's it they call and shovel out that line offering no alternatives , no i am sorry , no cpmpensation, just a line of crap. Try to reach the owner leave messages still to this day have not had a response. Spoke to Richard at corporate office and they said they would contact the owner and have her call, that was a week ago. Still have not heard from anyone. They owe me two massages and i am so dissatisfied I cannot imagine ever stepping foot into that site ever again. Don't bother signing a contract because with this lack of customer service and disorganization this site will be closed in the near future.

I would visit this business again? No

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Reply on Massage Envy Spa West Boca Raton Hide

We at Massage Envy West Boca Raton are sorry to hear that Christine and her husband were dissatisfied with their experiences at this Massage Envy location. The owner has left the site??? I am their at least three days a week. There is also a manager and assistant manager on site to handle all day to day operations. As the owner, I take personal pride in my clinics and take personal the comments that Christine made. The manager spoke with Christine several times. She did not like the answers she received and is why she requested to speak to me.I DID call her back .We try very hard to accomodate our clients. Christine forgot to mention that she was making couples room appointments a month in advance - and each time cancelled them the same day right before her appointment time( with no charge - due to babysitter problems, not computer glitches) She was told she cannot book in advance anymore for that reason. I personally booked her and her husbands last appointment- she wanted the two therapists they like at the time she wanted- and felt I should cancel the other clients booked at that time. I told her I could give her the couples room at that time with one therapist they requested and another one whose massage style was similar to her requested therapist. She started to scream- yelling that I should cancel the the other client- this is when she could get a babysitter. She called Richard at corporate- and he said he would call me- He did and again I called her. FYI she came to our clinic twice since her post- They did cancel their memberships. We try our best, there is a reason we have over 1300 members in our clinic alone, and over a million members nationwide. Carol owner

By west70| August 8, 2011