Business reviews by user

Organic Zen Spa

Feedback February 3, 2011 | 23 of 46 people found this review helpful

Overall rating based on: 27 of 30 (90 %) Customers would visit this business again

• Business Overview
• Review this Business

Service Quality

3 of 5

Service Variety

3 of 5

Atmosphere

5 of 5

Staff Expertise

2 of 5

I have Irene massage me. She is pretty gentle and professional. I told her I prefer she massaged me very hard and she did the good job.

I only give 2 stars of experience. I used spawish certificate; however, the website didn’t recognize my certificate. So they asked me make another appointment. Therefore, I canceled my appointment and went home. When I got home, they called again, and said I could go back and they would still use certificate even it could not recognize from spawish’s website. They told me it happened before, and they just need to mail the certificate to spawish. I will appreciate more if they can make decision before I went home. So I can save my time and gas money.

However, I think they have good attitude though.

I would visit this business again? Yes

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Reply on Organic Zen Spa Hide

Dear Charlene, We apologize for the inconvenience you had experienced. Your candid feedback is greatly appreciated and we thank you for informing us what we need to improve upon. We're so glad that you’re giving us another opportunity to serve you. At Zen Skincare, our mission is to combine highest quality skin care products, superior customer service, and beautiful surrounding to stimulate and calm the mind, the body, and the spirit of each and every single customer; and so next time when you come back, we will be sure to give you the most satisfying services you’ve ever experienced. We look forward to serving you soon. Be Well and Live Zen, Sincerely, Zen Skincare Team.

By frances.chau| February 8, 2011