Business reviews by user

I had a wonderful experience at this location! The massage therapist was fabulous and the room I was in was so relaxing. I loved the heated table and I loved how professional the masseuse was. The only complaint I have about it is that it's in Chicago. The city kind of undoes all the stress relief of the spa, but then again there's nothing this place can do about it. I went to another location in the suburbs but it wasn't as good as the one downtown. I would definitely go again, if I took public transportation. Not easy to get to by driving, for sure.

I went to Spaah! when I received a gift certificate for a massage and a 30 minute soak, and I was really looking forward to it. I got to the spa, but couldn't find parking so I was late to my appointment (I know there wasn't much to be done about it since it's downtown but I was still frazzled). The atmosphere was kind of institutional - it felt kind of like going to a doctor's office with a modern aesthetic. I had my massage but the massage therapist was too gentle and didn't use enough pressure (though I asked her to use more). After the massage I was told my time in the soaking tub had to be cut short because I was late. So I was hurried to the tub room, took my robe off, and got in to what I thought would be hot water. The water was tepid at best and I couldn't find a way to warm it up. So I sat in lukewarm water for about 10 minutes and then a staff member knocked on the door and asked if I was done yet. I asked if I could have more time, she sighed and said "Fine." I felt unwelcome enough that I got out and decided to leave.

I don't know if I'll go back again after that. I'm disappointed because they have a wide range of services - but the delivery of said services just wasn't what I was expecting for the price.

The bath ritual was great, the outdoor facilities were wonderful, and the meditation room was very soothing! My facial was fantastic and I would definitely go back again! You can have drinks by the pool and you can stay as long as you want. I overheard one of the attendants say springtime was the busiest for them so I recommend waiting a while if you were planning a trip. I went a week ago and I was very happy. The dead of winter is probably the best time to be there since it wouldn't be as busy. Plus, steam rooms, warm pools, and hot tubs are best enjoyed in frigid cold air!