Business reviews by user

Berry Beautiful Salon & Spa

I can only speak to my facial March 28, 2011 | 37 of 85 people found this review helpful

Overall rating based on: 41 of 51 (80.39 %) Customers would visit this business again

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Service Quality

1 of 5

Service Variety

3 of 5

Atmosphere

2 of 5

Staff Expertise

1 of 5

I was booked for a 60 minute facial at 10:30 am 3/26/2011. I arrived at 10:25 and was not taken back to the treatment room until 11:05. My "60 minute" facial was over by 11:45. There appeared to be only 3 people on staff that morning - one person was the receptionist and the other two people seemed to be handling EVERYTHING else. During my facial nothing was discussed about my skin or the products that were being used. The only thing asked of me (3 times) was whether I'd like to book another treatment, perhaps a massage, as there was an opening available after my facial. When my treatment was over I looked at the product table and everything seemed to be in generic containers. I'm sorry, but I was left wondering if they were truly licensed Estheticians??

I would visit this business again? No

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After careful review of the time tracking from our POS system, which is Spa-Booker a division of SpaFinder, Ms Creveling checked in at 10:50am and was taken to the treatment room at 10:50am as well. She exited the treatment room, paid her bill, and left at 11:52am for her 50% off Wellness Week Deluxe Facial. I might suggest that Ms Creveling have her "stopwatch" calibrated. When Ms Creveling was at our spa there was 1 Esthetcian, 1 Nail Tech, 1 Receptionist (Me, the owner), and two Massage Therapists in treatments rooms working. At 12pm two hairstylists, one nail tech, and a Massage Therapist arrived for their shifts. Although I suppose Ms Creveling would prefer I bring in the entire staff for her inspection during non peek hours. I have a standing rule that we never pressure customers to book appointments and heard nothing of the sort. None of our products are "generic". In fact, we have exclusive rights to Pinellas county for one of the best skincare lines available. http://www.bion-research.com/

By 22036100| March 29, 2011