Business reviews by user
1 Reviews by JennyC
Essential Therapy
SAVE YOUR MONEY...DISAPPOINTING
April 21, 2011
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22 of 38 people found this review helpful
I bought 2-45 minute massages for my best friend and myself, and I was excited for her.GREAT DISAPPOINTMENT and EMBARRASSMENT soon followed.First, we arrived to her massage just in time.Not to waste time, I told the receptionist I would fill out her paperwork.Instead, she gave me a lecture on how the booking was not done properly.I explained that I was unaware of their booking policy and I addressed all necessary questions with the receptionist prior to our arrival on the phone.Her argument was that the booking was confusing since the massage was under my name, instead of my best friend's.WASTED TIME.Then, she made us wait until another client was taken care of in order to "kill two birds with one stone" by taking both "guests" downstairs to get settled.MORE WASTED TIME.On top of that, she INSULTED me by addressing me as "MOTHER"--meaning my best friend's mother.I kindly corrected her once and she continued to call my best friend "my daughter" and addressed me as "MOM" five minutes later.My best friend is older than me, and I do not look like her mother!! My best friend loved her masseuse Natasha, but her 45 min. massage ended up being 35 min! Finally,she "forgot" to give us a bath pass and coupons. Also, the jacuzzi didn't work.
I would visit this business again? No