Business reviews by user

Bergamos Spa Retreat

The WORST ever. May 22, 2011 | 12 of 27 people found this review helpful

Overall rating based on: 10 of 15 (66.67 %) Customers would visit this business again

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Service Quality

1 of 5

Service Variety

1 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

I have been in good spa's and bad spa's, and this is the worst experience ever. I've lived in Friendswood for over 25 years and decided to visit the wonderful spa that I've driven past so many times. I wont go into detail ... except to say, I wish I had kept on driving ... I spent $400 before Christmas for a gift card and what a mess. The card is good for one year, then it starts to decreaseby 25% after the first year and 50% until the card expires. What a rip. My money in their bank account doesn't decrease. I've had one pedicure and one manicure and what a mess both were. I plan to use the remainer on a couples massage. By reading the reviews, I wish I had read the reviews before the gift card was purchased. Not sure how this business is still around. Must be under new management? Customer beware.

I would visit this business again? No

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Our gift card policy is that gift cards start to depreciate after the end of the second year by 25% over the course of the third year, deducting a little each month. Then 25% each year thereafter on a month to month basis until the gift card equals zero. This is an industry standard on most gift card purchases. We have a spa guarantee policy, so if you had a bad service experience I would ask that you give us a call making a formal complaint and we will happily redo your services at no charge. We have been owned by the same company (and owners) for over 10 years and have had a great service record and work hard to make sure everyone has a outstanding experience. We are very sorry that you had a bad experience; please allow us the chance to make you happy. Thank You, Bergamos Customer Service

By jasonalex| May 15, 2012