Business reviews by user
1 Reviews by T
Highly disappointing -- therapist was typing on their cell phone during a facial! May 23, 2011 | 38 of 71 people found this review helpful
The changing facilities were far from ideal or luxurious. Am not sure why people rave about this room & its less-than-comfy lawn furniture.
When we entered the pre/post-treatment room there were 20+ people, many chatting loudly. There was not a seat to be had, in fact, several people were standing. There was someone serving coffee, and the treatment folks regularly coming through. We couldn't believe not one employee asked folks to keep it down & talk quietly. And later, in-between treatments, there was even a group of women talking on their cellphones in this room - not calming or relaxing.
* One of our facials started 20 min late without an explanation leading to a rushed session
* My facial was relaxing, so much so that I started to zone out. Sadly, when I zoned back in the therapist was typing on her cellphone! We mentioned this to the manager on the way out she apologized, but made no offer of a discount or a coupon for a future treatment. I would have expected a service-focused business to be horrified this happened & bending over backwards to make sure I didn't leave with a negative impression. (Btw, while the facial was relaxing, it was only an ok facial, esp. given the price.)
Don't waste your money!I would visit this business again? No