Business reviews by user

Berry Beautiful Salon & Spa

Not enough space to write it alI! I went to Largo Day Spa a couple of weeks ago with 5 other girls to get mani/pedis for my friend's wedding. May 24, 2011 | 43 of 85 people found this review helpful

Overall rating based on: 42 of 52 (80.77 %) Customers would visit this business again

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Service Quality

1 of 5

Service Variety

1 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

The 5 other girls had Groupons, I didn't. We made a reservation weeks in advance for 6 people for manicures and pedicures, and we arrived promptly on time. We knew ahead of time that they only had 2 pedicure chairs, but we weren't prepared for the process to take over 3 hours. 1st, there were only 3 technicians there, including Berry. Since the color selection was limited, we chose French manis. The technicians, however, didn't seem to know how to correctly do a French mani - they all looked awful. One mani was orange colored & the other friends had fingers that were half white It took one of them over an hour to do my friend's mani - almost 5 pedis had been done in the time it took that one mani. Further, the technician picked at my friend's cuticles w/ her own nails until they were inflamed and used a foot scrubber on her hands! One manicure was so bad they didn't charge us. We witnessed the women who posted below (BobH) come in for their 3 PM appntment - we were only halfway done with our nails at that point. Berry acted like this fact was these women's problem and was very rude to them. I decided not to get a mani, and Berry accused my friend of lying about the # of manis we got - after we had just spent 3+ hrs there

I would visit this business again? No

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Although there is some truth to this review, there are a few things I'd like to clear up first. 1. Sara Trent and here wedding party of six from Ohio were at the spa on a different day then the review from "BobH" so there is no way they came in contact with one another. 2. The two ladies they did come in contact with were walk-ins demanding immediate service even though we were completely booked. 3. Two pedicure spas @ three customers each for 30min. equals 1.5 hours plus cleaning and setup time in between each service (which is a State law). Two manicure tables @ three customers each for 30 min. equals 1.5 hours plus cleaning and setup time in between each service (also a State Law). This group had appointments from 12:00pm - 3:30pm (3.5 hours) and were told that on April 30th @ 3:24PM, when they made the appointments. 4. We are not a cut rate nail salon, we are a Day Spa. We take time with our customers. If you want to be herded through like cattle, we are not the place for you. 5. We have over 150 colors of Premium Nail Lacquer, which is our own product line and lasts for up to six weeks. We take all feedback from our customers very seriously and address every complaint whether warranted or not. As a result of this review, I have reviewed the quality of work of both nail techs in question and found it to be below or standards. They no longer work at Largo Day Spa.

By 22036100| May 30, 2011