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Bliss Unisex Day Spa/Salon & BellaBliss Couples Spa Retreat

Horrible 1st Impression June 11, 2011 | 41 of 79 people found this review helpful

Overall rating based on: 9 of 15 (60 %) Customers would visit this business again

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Service Quality

2 of 5

Service Variety

1 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

Preparing for a wedding in our family I planned a lovely retreat weekend for my beau and I, April 22, 2011.. his first pedicure experience. The website was alluring and the location nearby so I prepaid for our Couples pedicure session one day later we arrived at what looked like someone's home turned business. The receptionist greeting was professional but not warm and fuzzy... the service was far more disappointing. The tubs were made from a acrylic material that appears unclean. The towels used by the technicians were spotty and appeared to have old nail polish stains. My beau is a large man, the massage chair did not accommodate him very well. His technician seemed unconcerned. I've apologized to him profusely and pray that this will not hinder his desire to accompany me again for a more professionally performed pedicure in the near future. Priced professionally, but lacking in atmosphere and performance. Not recommended

I would visit this business again? No

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Reply on Bliss Unisex Day Spa/Salon & BellaBliss Couples Spa Retreat Hide

We do try to do what we can to please each guest. We are sorry you did not enjoy your experience. We did want to clarify a few things from the review. First, we do take a credit card to hold reservation but do not charge on the holding card, when you check in all information given over phone is removed. The issues with our pedicure tubs appearing unclean are definetly not founded we spend a ton of time, effort and money keeping our clients safe, we use hospital grade disenfectants, disposable files, we run cleaning through after each guest and clean all vents daily, we do not cut cuticles nor do we shave calluses. Our towels are basic towels, they do get laundered after use with plenty of detergent and bleach, and are disposed of when they get unslightly we do occasionally have a bit of nail polish get on towels, if you however would have made your technician aware you would like a different towel they would have definetly done so. For the pedicure station being made of acrylic this is true as are 99% of all pedicure stations in shops throughout the US, and are standard as far as size for height of client, and the chair was pushed fully back to accomadate height on your day of service. If our staff was unprofessional or did not complete the service to your standards we would have most certainly have liked for you to make your complaints aware on day of service, but we were at no time made aware of your thoughts until reading your review.

By serenityss| July 5, 2011