The Atlantic Resort & Spa

Average Spa, poor customer service July 22, 2011 | 87 of 169 people found this review helpful

Overall rating based on: 4 of 8 (50 %) Customers would visit this business again

• Business Overview
• Review this Business

Service Quality

1 of 5

Service Variety

3 of 5

Spa Facilities

3 of 5

Fitness Facilities

3 of 5

I visited the spa and used the Spa Finder Certificate. The front desk attendant was very rude about the certifcate stating she had to charge us the full amount then refund the amount that was left after the certificate. When I finally did check out she did not provide a receipt, did not have me sign anything, and stated there was nothing left for me to do. My boyfriend had purchased something in the store earlier that day and without consent the attendant kept the card on file and charged it the following day.

I found the spa and the facilty to be very nice and relaxing, the attendants were very nice. Overall it was a good experience besides the attendants and the misunderstanding with the credit card. In the future I would, however, be wary about giving any sort of credit card here.

I would visit this business again? No

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Reply on The Atlantic Resort & Spa Hide

Dear Charity, I am very sorry to hear about your poor cusotmer service here at the Spa Atlatnic. This is definitely unacceptable. I have recently taken over the spa in December and my main focus is on customer service. I hope that we can invite you back so you can get the experience that you deserve and should have received in the first place. I hope you had a wonderful holiday season and New Year! Nichol Ohren Spa Director

By OhrenN| January 18, 2012