Business reviews by user

FANTASTIC SPA

I had a HORRIBLE experience July 20, 2011 | 32 of 63 people found this review helpful

Overall rating based on: 22 of 28 (78.57 %) Customers would visit this business again

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Service Quality

2 of 5

Service Variety

2 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

I called to make my reservation for my facial. I first mentioned SpaFinder Deal (as you stated on your webpage) - to get $15 off facial and to receive a free gift. They told me there is no such offer (although it is on YOUR SpaFinder website). Then after I made the reservation, they wanted me to give them my credit card # over the phone to "hold" my reservation. I told them I NEVER give my credit card # over the phone, or to anyone UNTIL I had services performed. They said everyone does it to hold their reservation. Seriously people? With all the credit card fraud out there? I would NOT use this facility!!! And how could you endorse a spa with this reputation?

Dr. Patti Happel

I would visit this business again? No

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Hi, Dear Patti, I just read your review, and find out you might be a new client who never been at our spa, and decide not to come because you feel the booking policy is kind of offense to you. I feel sorry about you not liking our reservation policy, but we have to strictly follow it because we want to make sure the customer could seriously consider our cancellation policy at same time. The reason we do it is just try to protect our therapists’ valuable time, and I believe we are not the only spa that does it this way. I also think it might just be a miscommunication about the new clients special. If we don’t honor our promotions how could we attract people to try us out? So once we have a new special going on, we will inform all our staff about it. And I also want to take this chance to announce it here, the SpaFinder Deal New-Client-Special is on all the time, and it will be a permanent promotion. I would like to invite you to come and give us a try of our professional services. Please call us to book your appointment and I will upgrade the new client free gift to our VIP Customer Gift Basket for you. I am sure you will enjoy a Fantastic journey at our spa.

By STEVENYAOUS| July 22, 2011