Business reviews by user

1 Reviews by MelissaF

Aveda Red Bell Spa

Management of the spa is very poor October 1, 2011 | 50 of 99 people found this review helpful

Overall rating based on: 46 of 52 (88.46 %) Customers would visit this business again

Service Quality

1 of 5

Service Variety

1 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

Had 2 facials and 2 massages (All of them were fabulous). Massage and Facial staff were excellent.

There was a mix up in their billing and they charged my credit card without my authorization. Important to note that I had scheduled and prepaid for two other massages for two weeks later.

Just simply poorly managed and requested a refund for the two massages, manicure and pedicure.

I would visit this business again? No

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It is regrettable that, after service this client had a balance due and did not pay. We called the client and clearly and politely (by answering machine) said that there was an unpaid balance and we needed to charge her credit card for the amount due. There was no response from the client. 5 days later the client called in an angry and vulgar tone. We tried to explain about the charge for the service "already received". This client would not listen and demanded a refund. We were not given a chance to explain. There was no discussion. She made accusatory and inflammable remarks about us and our business. We immediately told the client that we would refund her money and send her a receipt. She subsequently sent us an e-mail with more complaints and incendiary comments. That e-mail also announced her high corporate position through her name and title given. We believe she is a VIP which makes her action even more shocking. All clients whether VIP or not have a responsibility to pay for services received. This client went far beyond proper etiquette and ethics. We believe this Client knows what is standard and proper.

By redbell| October 4, 2011