Business reviews by user

Rejuvenation Ranch

Worst Experience at a Salon EVER! October 7, 2011 | 18 of 34 people found this review helpful

Overall rating based on: 9 of 17 (52.94 %) Customers would visit this business again

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Service Quality

1 of 5

Service Variety

1 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

I was scheduled for a Specialty Pedicure and it was nothing short of horrible. My appointment started out by the young lady turning on the water and completely soaking me with it. She was supposed to put a mask on my legs which she did, but didn't know exactly what to do with it so she sat their and read the directions left it on my legs no more than a minute and wiped only 75% off my legs. She went on to place my feet in parafin wax and leave about 20% on my feet. 3 of my toe nails weren't polished, and the rest a small child could have done a better job painting. She blammed the nail polish, saying that it was thin. Last but not least when asked if I was going to get a manicure like planned I said no, and was I asked if something was wrong? No, she said ok. When I went to pay (i had a gift card or WOULDN'T have been there) I was told that I could be offered a new card for the remaining balance I said no that I wouldn't be back, neither the manager, young lady that did my pedicure or the receptionist asked if there was a problem. After leaving I went to another nail salon and got a REAL pedicure and had them remove the mask STIILL on my legs and wax left on my feet. I will NOT recommend this shop to anyone!

I would visit this business again? No

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Reply on Rejuvenation Ranch Hide

Ms. Kristin, As the owner of Rejuvenation Ranch, I like to pride ourselves on providing the best service we possibly can. Reading your review was the first of hearing of your poor quality experience. I would have gladly handled this situation had I been notified. So in response to your line to the Manager not responding to you, that is me and I was not in the day you visited, I would have liked the oportunity to make the situation correct between you & our facility. I apologize, there is no excuse for a poor service being provided. I myself wouldn't have stood for that either. Again, had you asked for me or had I been informed of your visit, I would have taken care of you the correct Rejuvenation Ranch way. Again, my deepest apologies and if you change your mind I would love to offer you a full credit for your gift card and let you try us again. Thank You, Rie Tate 817-297-8881

By rietate| October 28, 2011