Business reviews by user

I just returned from a weekend at the Spa at Norwich Inn. I have visited in the past and enjoyed it very much. I stayed off grounds, but enjoyed a day pass on both Saturday and Sunday. I had the Norwich Signature Massage and the Crystal Peel Cream Microdermabrasion. Both treatments were great. The drawback about the weekend was that it was incredibly loud. Despite the numerous signs reminding visitors to maintain the spa experience through quiet conversation, it was disregarded and the staff did nothing to enforce the reminders. It was also extremely busy. This led to a lack of seating, especially in the silent room where there are eight chaise lounges. People were waiting in line to go into the room and many of those who were in the room were sleeping. The afternoon tea was quite nice and the facilities were clean. I would return, but probably during the work week when it is probably less busy.

My mother and I spent two nights at the spa. I had a facial and a massage and enjoyed both treatments. My mother loved her foot massage. She had booked a Swedish massage and requested a female masseuse, however, she was given a male masseuse. As a result, she had to cancel. When she spoke with the person who booked the treatment for her, the reason given was "I forgot". I found this to be unusual as I had watched this person type my mother's request into the computer. The lesson learned was to double check when making specific requests. We had a delicious dinner and breakfast, although both were expensive. The afternoon tea was delightful. The one drawback was that the public space in the spa was rather loud. It would be much more relaxing if they monitored the noise level. The facilities were clean and we felt very comfortable there. The room that we had booked was actually an apartment, which was at the far end of the property. This was not problematic in the least as the Inn offers a free shuttle service from the room to the main inn/spa. They responded within minutes of our request for transport. I would definitely recommend this spa.