Business reviews by user
1 Reviews by RichardL
Somewhat disappointed November 12, 2011 | 12 of 24 people found this review helpful
My family and I have been regular customers of Essential Massage for years and we habitually buy each other gift certificates for birthdays, etc. I happened to find a GC that expired so I called to schedule an appointment and the receptionist told me that it is their policy to not accept expired gift certificates. It's one thing to deny expired coupons but my wife paid $70 for the gift certificate and my feeling is that we should not be denied the use of this certificate. I think that it is a bad business policy. In addition, I have been there and paid for services out of my pocket since the time that my wife purchased the GC.
The things that we enjoyed about EM is that it is low key, professional and convenient to our neighboorhood. Unfortunately I feel ripped off and disappointed and Essential Massage has lost a long time repeat customer. I would reccomend that if you go there for services, do not buy a gift certificate.I would visit this business again? No