Business reviews by user

Essential Massage Therapy

Somewhat disappointed November 12, 2011 | 12 of 24 people found this review helpful

Overall rating based on: 8 of 11 (72.73 %) Customers would visit this business again

• Business Overview
• Review this Business

Service Quality

4 of 5

Service Variety

3 of 5

Atmosphere

3 of 5

Staff Expertise

3 of 5

My family and I have been regular customers of Essential Massage for years and we habitually buy each other gift certificates for birthdays, etc. I happened to find a GC that expired so I called to schedule an appointment and the receptionist told me that it is their policy to not accept expired gift certificates. It's one thing to deny expired coupons but my wife paid $70 for the gift certificate and my feeling is that we should not be denied the use of this certificate. I think that it is a bad business policy. In addition, I have been there and paid for services out of my pocket since the time that my wife purchased the GC.

The things that we enjoyed about EM is that it is low key, professional and convenient to our neighboorhood. Unfortunately I feel ripped off and disappointed and Essential Massage has lost a long time repeat customer. I would reccomend that if you go there for services, do not buy a gift certificate.

I would visit this business again? No

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"Gift certificates are available for purchase and make a great gift. They do, however, expire within one year of purchase and we cannot extend the expiration date. We apologize, but gift certificates cannot be replaced if lost." This policy can be found both in our brochure, as well as on our website. We also try our best to state our policy to every client who buys a gift certificate at the time of purchase. Our number one goal is customer satisfaction and we apologize for any disappointment you may have had with both our policies and your experience. Unfortunately, our receptionists do not have the authority to make exceptions to our policies, however, if you would like to speak with a manager regarding this matter please feel free to call our office at 248-547-5428. In the past we have allowed loyal and valued customers to use expired gift certificates Monday thru Friday with manager approval. Again we sincerely apologize for any inconvenience and hope that you will give us the chance to resolve this matter.

By emtherapy| January 4, 2012