Business reviews by user
1 Reviews by CaraB
Sanibel Harbour Marriott Resort & Spa
A Troubling Experience...
January 23, 2012
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44 of 78 people found this review helpful
I recently visited the spa at the Sanibel Harbour Resort and was very disappointed. It did not have a cozy feel to it and seemed very dated and "cold". Staff were dressed somewhat sloppy. There was no hot water for the showers. Only one toilet was in working order. Steam room had rust all over the floor. Treatment rooms were in common area hallway where guests are walked through to the changing room by the attendant. Relaxation room prior to treatment was not secluded and was frequently filled with service and cleaning personel. This made for a very disturbing experience. Spa service itself was satisfactory, but again, had to deal with noise from common areas of cleaning staff walking by and talking, other guests talking. Most spas have a completely separate area behind closed doors or on another floor which holds the treatment rooms to ensure complete peace and quiet. I have spoken to the director of the spa and was fully refunded for my treatment. She said they will be doing renovations in May of 2012. I hope they take my suggestions seriously in order to keep their guests coming and happy.
I would visit this business again? No