Business reviews by user
9 Reviews by SarahJ, from Killingworth, CT
Excellent Staff March 3, 2013
I will return to this spa because of customer service. I have received such wonderful care from Lauren that although I can get manis/pedis anywhere, I want to return there. She made me feel like my business was wanted and appreciated and to me when spending money on a spa service, that is important.I would visit this business again? Yes
Very nice spa May 8, 2012 | 10 of 15 people found this review helpful
I like this spa for manis/pedis but the facilities are a bit small and I prefer a locker/changing area for massages and facials. I have had a very nice massage there once, but I do have to say that the room wasn't very quiet since I could hear the passing road traffic. But I have always had great manis/pedis and their retail area is fantastic.I would visit this business again? Yes
Very Nice Spa May 1, 2012 | 24 of 49 people found this review helpful
This is a very nice spa but the relaxation/waiting room was a bit small and could use a little something else. The changing area was a little small as well. But my treatment was great and customer service was pleasant.I would visit this business again? Yes
Excellent Staff March 3, 2013
I highly recommend using Laurie for services. She is by the best at her craft and has made a loyal customer out of me. I drive from far to this spa just to see her. She is professional and courtesy and makes you feel like your business is appreciated.
Overall the facility is nice. I would like to see some consistency in the rest of the staff, mostly front desk, reception and phone. As I do frequent the spa fairly regularly I tend to notice certain things.
The other techs and and services providers are excellent as well.I would visit this business again? Yes
My go-to place May 1, 2012 | 28 of 57 people found this review helpful
This spa is my go-to place. They regularly have deals and specials which isn't too common at decent spas. I have had some issues with minor booking errors, but I find that if I do it online it works well. I do wish the relaxation/waiting area wasn't co-ed, that just doesn't make me comfortable but there generally aren't a lot of men present anyway. I have had a few nail techs that aren't as good as the others, not bad, just don't go the extra mile. But I have learned who I like an request those people. Have had great facials and waxing there.I would visit this business again? Yes
Very relaxing May 8, 2012 | 27 of 51 people found this review helpful
I have enjoyed my services at this spa. The facilities are very nice, up to date and clean. There doesn't seem to be a wide variety of services but the ones that they do offer are excellent. The staff has always been pleasant and helpful.I would visit this business again? Yes
Great Customer Service March 3, 2013
This spa is a warm environment where everyone makes you feel like they are happy you are there. They have went through some recent changes and upgrades. Everything is crisp, clean and new.
I highly recommend Kevin for a nice massage. I have a hard time finding anyone that can work out my tension and he is great! And he is pleasant and professional.I would visit this business again? Yes
Excellent Spa May 1, 2012 | 36 of 65 people found this review helpful
We recently went to the Saybrook Point for a girls spa day. The facilities are beautiful, the staff is very friendly and the restaurant was great. Our only complaint was a bit of a wait (and on our second visit) at the desk. It is clearly a busy place so they should probably staff the desk a bit more. But overall it was a fantastic experience.I would visit this business again? Yes
Not all changes are good February 1, 2012 | 19 of 32 people found this review helpful
I was a patron at this spa for years. It was one of the best I have been to. Great technicians, amazing relaxation room and a very warm, personable staff. However, recently there have been some changes in the system and staffing and after a few visits that were subpar I have ended my patronage. I can get massages and facials anywhere, I chose this spa because of the spectacular customer service and atmosphere. It is no longer any different than any other chain or big company spa.I would visit this business again? No