Bergamos Spa Retreat

Horrible Customer Service February 3, 2012 | 9 of 19 people found this review helpful

Overall rating based on: 10 of 16 (62.5 %) Customers would visit this business again

• Business Overview
• Review this Business

Service Quality

1 of 5

Service Variety

2 of 5

Atmosphere

3 of 5

Staff Expertise

1 of 5

My initial visit was nice. However, the cashier person made a mistake when processing a gift card and gave it back to me because of a remaining balance. I received a phone call 2 days later stating that they had a problem with the transaction because for this particular card, they needed to have the physical card in order to process. Asked me to swing back by. All fine and good if I didn't live 40 milles away. I told them that I could not just "swing by." When I did make a special trip just so they had the gift card, they were going to give me store credit. I asked for product instead since I live so far away. Well, it seems they couldn't find a product that was the same price as the remaining balance on the card.

I asked for the Manager's name so that I could speak to them and was told: "We can't disclose that information" and there was nothing they could do. What kind of business can't tell you the manager's name?

Needless to say, I won't be returning to this establishment.

I would visit this business again? No

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Reply on Bergamos Spa Retreat Hide

We are very sorry that your transaction was not handled properly. The SpaFinder Gift Card that you used requires us to keep the card and put any remaining balance on your account within our system, so that we may receive payment from SpaFinder. This is quite different then a Bergamos Spa Retreat Gift Card, which we can take a portion of the balance for payment and give you back the card for future use. We do not process a lot of SpaFinder gift cards and the spa coordinator that checked you out make a terrible mistake. Had we not called you back and collected the card, we would not receive any type of payment for the services you had that day. When you returned with the SpaFinder we have no record of a complaint. Finding an exact match to the remaining balance of your card was not available and you decided to pay cash of less than $5.00 over the balance amount for the purchase of the product you wanted. We are a very small company, and we work together as a team, so there is no "manager name" to disclose. The coordinator you worked with was very capable of taking your concern or complaint. Our policy is to take your name, number and complaint, then work within each department to find a resolution for you. In your case there was no documentation that you were upset about returning and you made no indication that you lived so far away. We do apologize for your inconvenience, and hope that you will give us an opportunity to service you again.

By jasonalex| May 15, 2012