Business reviews by user
1 Reviews by ShawnaL
Horrible Customer Service February 3, 2012 | 9 of 19 people found this review helpful
My initial visit was nice. However, the cashier person made a mistake when processing a gift card and gave it back to me because of a remaining balance. I received a phone call 2 days later stating that they had a problem with the transaction because for this particular card, they needed to have the physical card in order to process. Asked me to swing back by. All fine and good if I didn't live 40 milles away. I told them that I could not just "swing by." When I did make a special trip just so they had the gift card, they were going to give me store credit. I asked for product instead since I live so far away. Well, it seems they couldn't find a product that was the same price as the remaining balance on the card.
I asked for the Manager's name so that I could speak to them and was told: "We can't disclose that information" and there was nothing they could do. What kind of business can't tell you the manager's name?
Needless to say, I won't be returning to this establishment.I would visit this business again? No