Business reviews by user

Shear Bliss Salon & Spa

HORRIBLE!!! DONT GO HERE!!! February 24, 2012 | 13 of 22 people found this review helpful

Overall rating based on: 4 of 13 (30.77 %) Customers would visit this business again

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Service Quality

1 of 5

Service Variety

1 of 5

Atmosphere

1 of 5

Staff Expertise

1 of 5

I went to Bliss because I live close by and it seemed nice. I asked for auburn base with highlights. I showed the girl the exact swatch of color i wanted for both colors. I started with brown hair- I left with brown hair! The problem with this place is if something goes wrong! I asked the girl where the highlights are, and where is the auburn. She pointed to brown hair and said - right there. Then she gets her friends to come over and claim they see it too. They treat you like your crazy, they back each other up. I called the next day to speak with a manager. She all but called me a liar. She actually claimed that she saw me leaving and is not sure what im talking about. After arguing extensively and refusing her "free haircut" I think she realized I might be telling the truth! I only complained to make her realize what was going on, but clearly she is the reason this is going on. She acts the same way!

I would visit this business again? No

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Reply on Shear Bliss Salon & Spa Hide

Tracey - I am trying to piece together information to address your issue. To this point I have not found another Tracey, Traci, Tracy in the system getting a service done that fits your criteria over the past few months. We only have one Tracey that starts with the last name of "F" and she has been coming to the salon for many years. Can you please call my cell number at 407-719-9015 so that I can address the issue. We do not have a female manager and we would have surely handled the complaint in a different way then asking another service provider. And we certainly would not of had you leave until you got the highlights you wanted. We always offer clients the option of coming in the next few days to get lighter or darker highlites in their hair if something did not turn out exactly how they assumed. There are several reasons why some color or highlites lift or don't lift so we are always more then happy to make the client 100% happy, Bryan the manager is a platform artist and handles any and all hair service issues. Please call me so I can at least address the issue and know that this complaint actually happened at this Shear Bliss. Thx Joe

By Shearbliss| March 7, 2012