Business reviews by user
1 Reviews by AshleyJ
Safety Harbor Resort and Spa
Terrible Customer Service, Overpriced
March 1, 2012
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72 of 139 people found this review helpful
I took my friend here as a celebration gift, but also to have her hair and make-up done for a special evening. The lady doing her hair was clearly in over her head. She stopped mid-way and said that she would have to charge much more money to finish it. She under-estimated the time she would need, so in the middle, my friend had to run and have her make-up quickly, (not relaxingly) done. The make-up job was adequate. In the end, her hair was beautiful, but not done properly. It did not set at all, and was flat in no time. Yes, I live in this humidity, too. A bit of steaming in the prep process and a sufficient amount of holding products works just fine... when used. (Her hair would have looked much better an hour later if I had just let her do it herself.... which I deeply regret.) The manager did nothing to help. After my complaint about raising the price in the middle of the service, they brought me the bill, and expected me to pay immediately. I did, and included the tip. Also regretted that, because I later realized they had tacked that on, too. Unfortunately, due to the trouble, I had been overly generous, and the terrible experience netted the workers a 40% tip. That was my 6th time at this spa... and my last.
I would visit this business again? No