Business reviews by user
1 Reviews by CherylK
Essential Therapy
HORRIBLE AWFUL TERRIBLE
March 17, 2012
|
7 of 11 people found this review helpful
I booked a one hour massage online. The masseuse did not show up for 30 minutes. I went upstairs and asked if I was waiting in the wrong place or something. They said they were sorry but that masseuse never showed up for work that day at all and they didn't realize that when I had come in and they had already charge my credit card. They credited the money for the 1 hour massage back on my cc and then charged me for a half hour massage (for the privilege of waiting in their waiting room?!?!?). I called 5 times to dispute this and then finally spoke to a supervisor who told me that I was lying and that he has been in business for 17 years and customers always say what is in their favor not the truth. Only go to this spa if you want to be charged for a massage you never get. Guess I'll be reporting this company to the better business bureau.
I would visit this business again? No