Business reviews by user

1 Reviews by nadergeg

Gentle Healing Wellness Spa

DO NOT USE THIS SPA!!! April 2, 2012 | 12 of 23 people found this review helpful

Overall rating based on: 19 of 20 (95 %) Customers would visit this business again

Service Quality

1 of 5

Service Variety

4 of 5

Atmosphere

4 of 5

Staff Expertise

1 of 5

I was planning an event at this facility and had been dealing with one individual who was very nice and helpful. I returned a few days later to confirm the event and to pay for the services for my guests (totally over 1200). I had to deal with Donda and was treated like a 2nd rate citizen and told me that the facility/suite was no longer available including requesting a few other options. And then offered to use her cafeteria for my spa services for my guests. from a high quality suite to a downgraded cafeteria. By only residing in the Cranbury area for a little over a year, I would not even recommend my worst enemy stop by and use their facility.

I would visit this business again? No

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First and foremost I would like to apologize if you felt that you were treated unfairly. I do believe there was a miscommunication between yourself and guest services prior to your coming in on April 2, 2012 which is when we met for the first time. When you stopped in the spa on April 2, I was working behind the desk and when you began talking about a party for April 28th, if you remember, I had thought you were one of the women who had already booked their party for that day. When you began talking about your baby shower I realized you were not from either party already scheduled for the 28th. I do believe from speaking to guest services, which I called them while you were standing there with me, that they felt you were only thinking about the Suite because you had not actually booked the Suite or services at that point since you were unsure of what you and your guest would like to do. I did see how disappointed and upset you were and offered a different time for that day and different days as well. I also offered to open on a Sunday if I could get staff to do services but because you were looking at possibly doing a few facials and or manicures, I truthfully couldn’t get anyone to come in on their day off. When we last spoke you still did not know what services you wanted to have. However I would have still come in and opened the building for you, you just wouldn’t be having services, just the baby shower. I did also offer you the time and day you wanted in our Red Building which is only three years old and inside is designed to look like our other Victorian buildings. I also told you it had a Café in it. I wanted to show you the building but you declined. The Red building I felt if you specifically wanted that day and time would have been a wonderful alternative because you could have your guest enjoying your baby shower in one room and then have a buffet set up in the Café room for food. That is not something that would have been available in the Suite. You had mentioned to your friend while in on April 2 that you were going over to talk with Zinna’s about the food, I didn’t want to mention in that moment seeing you were already upset but we do not allow catering in the Suite or the Spa. I would make an exception for the Red Building because it has a beautiful Café in it but it wouldn’t have been possible for the Suite. What we do have is a set menu from Zinna’s that our guest choose from, but catering in is not an option. Again I do feel it was all a misunderstanding from the first time you stopped in to see the Suite. I don’t think guest services were clear on what you wanted to do and I believe even as of April 2nd you yourselves were unclear other than you wanted that specific room for a specific time frame. I do once again truly apologize for your experience. I do hope that what ever does work out for your baby shower, that it is a wonderful experience for you. Sincerely, Donda Sternberg

By dondaster| April 11, 2012