ALEXANDRA HOUSE

disappointed May 17, 2012 | 6 of 11 people found this review helpful

Overall rating based on: 3 of 6 (50 %) Customers would visit this business again

• Business Overview
• Review this Business

Service Quality

3 of 5

Service Variety

3 of 5

Atmosphere

2 of 5

Staff Expertise

2 of 5

I was really looking forward to going to Alexandra house but i came away disappointed. It started off nice enough, i was given a drinks menu and asked to choose what i would like. I was then called upstairs and had a indian head massage (i had never had one before) and i seemed to pay for someone to pull my hair? not what i was expecting! the facial (Balancing Eve Taylor Aromatherapy Facial) was excellent, the best facial i have ever had. Next i went back down stairs and had the Honey and milk Fiji firming wrap which according to Maxine the owner was supposed to be a combination of cellulite treatment, massage and full body exfoliation. There was no massage and it wasnt a full body exfoliation?? I then had reflexology...which i don't think I'll have again and then hopi ear candles which removed a little wax but when i got home and used a cotton bud and this removed so much wax that the hopi ear candles appeared to be useless!!

I didn't think the overall service was that great....i wasn't given a robe to change into and it was only when one of the therapists asked me why i wasn't in one did she then go and get me one! on the website it says you get homemade chocolate fudge cake.....

overall very disappointed and wont be going back.

I would visit this business again? No

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Hi Rebecca Sorry to hear that you were disappointed with your visit to the spa. Indian head massage does include some gentle hair tugging and movement to stimulate the hair cells and improve circulation to the scalp. The honey and milk firming wrap uses honey sugar rub to exfoliate the body and a honey body masque is used to massage the body so I’m not sure why you felt that you hadn’t received these treatments – I will remind the staff about the treatment protocol to ensure that these are always included. The Hopi ear candles work by relieving pressure in the sinuses and ear canal and they do loosen ear wax and so it’s not unusual to find that you can remove ear wax later (although cotton wool buds are not recommended to be used in your ears as they can cause damage to the tender inner ear area). We usually only provide a robe and slippers and cakes if you have also booked the pamper package which is why you weren’t offered these as part of your individual treatments. I’m glad that you enjoyed your facial, the Eve Taylor aromatherapy facials are really lovely. I hope this answers some of your concerns. We strive really hard to offer excellent treatments with great customer service and I hope that you’ll be more satisfied if you were to visit us again. We do take people’s comments seriously, and as I mentioned, I will speak to the team about the treatments to ensure that they include all relevant therapies. Thanks, Maxine

By maxinestead| November 26, 2012